Providing you with a transparent service is important to MUCHO. The first invoice is special because it takes into account the purchase costs of your subscription already paid when you bought online. This invoice is presented to you at the beginning of the month, following the start of your subscription. As long as your subscription has not started, you will not yet receive your first invoice.
Your first invoice includes the following:
- Your one-off activation fee and the first monthly instalment of your subscription (already paid when you ordered your subscription).
- Your second month’s subscription billed in advance.
- Your usage excluding any abo from the previous month (e.g. international calls, Roaming calls, adding a Roaming option, etc).
Here is a fictitious billing example corresponding to a customer who started his subscription on 2 September (during the month) and had international calls from Switzerland (excluding the subscription).
Here are the 7 elements that are presented in this first invoice:
- The first monthly instalment excluding the pro-rata promo, i.e. CHF 47.20 (i.e. 2/30ths of CHF 49.90)
- Your monthly instalment for the 2nd month invoiced in advance, i.e. CHF 49.90.
- Your usage excluding the abo of the previous month (in this example: CHF 29. 30)
- The one-off activation fee of CHF 35.
- The amount of the promotion for the first month’s pro-rata subscription (in this example – CHF 28.37).
- The amount of the promotion for the second month’s subscription (in this example – CHF 30.00).
- The amount already paid when you purchased online in your favour deducted from the total invoice amount (activation fee + one full monthly instalment with promotion i.e. CHF 54.90)
Thus your first invoice will be CHF 48.13.
?? If the amount of your first bill is in your favour, then the remaining balance will be carried over to the next month.
From your second bill, you will only be billed for the past month’s usage and the next month’s monthly subscription fee.
To better illustrate, refer to the infographic below.
