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Termination and suspension

Cancel my plan with MUCHO Mobile.

Is it possible to have my online subscription refunded?

Cancellation following the purchase of an online subscription is possible, as long as the SIM has not yet been shipped....

How do I cancel my subscription without giving 60 days’ notice?

You can terminate your subscription contract free of charge with a deadline of 60 days for the end of a...

How can I leave MUCHO and join another operator while keeping my MUCHO number?

At MUCHO no hindrances, no departure penalties or hidden departure conditions. Call the new operator you have chosen to join,...

I bought a SIM without registering it and I would like to withdraw, how do I do this?

If you do not activate your card by registering it within 60 days of purchasing it, in accordance with our...

Can I cancel my subscription and cancel the current portability request?

The subscription contract can be terminated with a cancellation period of 60 days by the end of a month. The...

Can I cancel my subscription if it has not yet started? No. It is suspended until the portability request is accepted.

The subscription contract can be terminated with a notice period of 60 days by the end of a month. The...