FAQs

There's many ways in which you can order your MUCHO SIM card totally for free. Choose your preferred method!

- Order it online and get it delivered to your door for free!

- Checkout on your desired pack, and receive it at home!

- Get it at one of the many newspapers kiosks, post offices, independent kiosks and money transfer agencies (such as Swisstransfer or MoneyExchange) that work with us! And start calling and surfing at the best rates!

Our SIM cards work immediately after the registration data has been registered and verified by MUCHO's customer service.

Any MUCHO SIM card that has been inactive for more than 360 days (for instance, with no outgoing calls or surfing) will be automatically deactivated. In accordance with our general terms and conditions of sale, the mobile account number will be permanently lost and made available to new customers, any remaining credit will expire and no reimbursements will be offered.

In case of doubt, you can check what's your MUCHO mobile number at any time through any of these 2 methods:

- Dial *123# on your phone and press the call key

- Send an SMS with the word NUMBER to 778

During the ordering process of your SIM card, you can choose to keep your current mobile number. Your subscription will be activated once the transfer is completed, according to the portability date you have chosen.

To obtain a MUCHO SIM card and transfer your phone number, simply follow these four steps:

1. Select the prepaid pack or the MUCHO subscription of your choice and enter your email address.
2. Check "I want to keep my number". Then type the phone number you want to keep, and select your number type.
3. Enter and validate your personal information.
4. After checking your summary, click on validate my order. You will then receive your SIM card at home within a few days.

What you need to know:

• Your number transfer request can only be processed once your identity is verified and your SIM card is received at your home.
• If you have a mobile subscription, once your identity has been verified, you will receive a portability form to complete and return to us signed.
• MUCHO will take care of all the formalities with your current operator, no fees will be charged. You do not need to cancel your subscription with your old operator.
• There will be no network interruption during the transfer. Upon acceptance of the portability date by your current operator, you will be informed by email and SMS about the date of portability of your number and then once it has been completed.

You want a free prepaid SIM card without a pack and keep your number? In this case please follow the steps below:

1. Order your free MUCHO SIM card online or in the nearest point of sale
2. Once your MUCHO SIM card is activated, if your current number is prepaid, with the SIM card of the operator you wish to leave, send YES by SMS to 499 to launch the portability procedure.
3. Fill in and sign the transfer form available here (whether your SIM card is prepaid or postpaid) and send it by e-mail to contact@muchomobile.ch

Sending this signed form allows us to organize the portability of your number, without interrupting your service and frees you from any steps to take with your current operator. Don't worry, we always respect the cancellation deadline imposed by your operator in order to avoid any cancellation fees.

The MUCHO SIM card you receive when setting up your account is not locked by a PIN code. Therefore, if you are experiencing issues to call, it could be for one of the following reasons:

1) You don't have enough credit or it expired after 60 days of not using it. In this case, you will need to recharge again to continue using your SIM card.

2) Your SIM card may have expired. When does this happen? If you spend more than 360 days without calling or surfing, your SIM card will be deactivated. In accordance with our general terms and conditions of sale, your old mobile account number will be permanently lost and made available to new customers, any remaining credit will expire and no reimbursements will be offered. In case of doubt, please call our customer service to verify whether you can recover the number of your SIM card. In case it can be recovered, the recovery and unlocking technical service may be charged to your account.

3) The PUK code can be found on the back of the card that contained your MUCHO SIM card.

The MUCHO SIM card doesn't have an associated PIN code. This means that the code you forgot was set on your device and not the SIM card.

The PUK code of your SIM card can be found on the back of the card that contained your MUCHO SIM. If you lost it, you can call the MUCHO customer service.

If you lost your SIM or it's been damaged and is currently not working, we'll be happy to send you a replacement SIM card so you can continue enjoying your mobile service very MUCHO!

In order to do so, we must verify that you are indeed the legal holder of this number. These are the details we will need to confirm you are you:

- First and last names

- Full address

- Name on your mailbox, if it's not yours

- Your date of birth

- Number of the ID used at moment of purchase

The replacement SIM card costs CHF 10. Please make sure you have at least CHF 10 credit in your account. Alternatively, you can also send us a CHF 10 recharge code so we can collect the amount before sending the SIM card.

If you lost your SIM or it's been damaged and is currently not working, we'll be happy to send you a replacement SIM card so you can continue enjoying your mobile service very MUCHO!

In order to do so, we must verify that you are indeed the legal holder of this number. These are the details we will need to confirm you are you:

- First and last names

- Full address

- Name on your mailbox, if it's not yours

- Your date of birth

- Number of the ID used at moment of purchase

The replacement SIM card costs CHF 10. Please make sure you have at least CHF 10 credit in your account. Alternatively, you can also send us a CHF 10 recharge code so we can collect the amount before sending the SIM card.

If you need help, please call our MUCHO hotline* any time between 9am and 7pm from Monday to Saturday or get in touch online.

*The cost of this call is free for MUCHO customers, or the standard tariff for a local call when calling from a fixed line.

If you wish to call and receive calls while abroad, you need to make sure you meet these two conditions:

1. Travel to or live in a country where MUCHO has a roaming agreement MUCHO Mobile's network covers more than 160 countries around the world. If you wish to check which countries have an agreement with MUCHO and discover our rates per country, please click here.
2. Have enough credit in your account With MUCHO, there's never bad surprises! Your roaming costs will never exceed your account's available credit. This means that if you don't have credit, your device won’t have roaming service available.

In fact, in order to avoid any unpleasant surprises, if you do not have an active Roaming option, you won't have access to the Internet with MUCHO. This restriction protects you from unwanted credit consumption during your stays abroad.

MUCHO offers you Airbag Roaming, an option which allows you to limit the daily credit consumption for your roaming service through your myMUCHO account. You'll also be able to activate or deactivate your roaming service and your data usage through your personal account.

If you would like to have Internet access outside of Switzerland, you can buy a data Roaming option valid for 12 months.

The MUCHO SIM card doesn't have an associated PIN code. This means that the code you forgot was set on your device and not the SIM card.

The PUK code of your SIM card can be found on the back of the card that contained your MUCHO SIM. If you lost it, you can call the MUCHO customer service.

If you wish to update of modify your personal details or contact information, please go to your myMUCHO account and click on the gear icon to update your personal information.

If you want to update your account's password, please go to your myMUCHO account and follow these 5 easy steps:

1) Click on 'Edit'

2) Enter your current password

3) Enter the new password

4) Confirm your new password

5) Click on 'Save' For more information, you can watch this video tutorial.

If you've created your MUCHO account but haven't received any confirmation emails, please try following these steps:

1) Visit your myMUCHO account.

2) If this is your first connection, please click here and identify yourself with your MUCHO number and PUK code. If you're asked for a password, that's your PUK number.

3) Create your account. We recommend you use the Firefox browser.

If it is still not working, please do not hesitate in contacting our hotline any time between 9am and 7pm from Monday to Saturday by calling at 0800 077 800.

Your myMUCHO personal area allows you to manage your MUCHO Mobile account with total autonomy and freedom. It's ideal for you to control your account, activate your internet packs, recharge your account, personalize your service with auto-renewals or even monthly expense limitations (airbag). For more information, you can watch our video tutorial "How do I create my myMUCHO cockpit?".

If you're still having issues, please get in touch with our customer support any time between 9am and 7pm from Monday to Saturday by calling at 0800 077 800.

To create your MyMUCHO account, please follow the steps below:

1) Click on 'myMUCHO' on our website or visit this page and click on "My first Login" at the bottom of the box

2) Enter your MUCHO mobile number

3) Confirm your MUCHO mobile number

4) Enter the PUK code which is on the back of the SIM card holder, under the surface to be scratched. You also received the PUK code via SMS after the first insertion of your SIM card in your phone (contact number 778 in your SMS inbox)

5) You must then enter your email address

6) Confirm your e-mail address and submit

7) A new window informs you that you have received a link by e-mail

8) Go to your e-mail inbox and open the e-mail from MUCHO

9) Click on the link in the email

10) Create a password of your choice

11) Confirm your password and click on continue

12) Your myMUCHO account is now created

13) With your MUCHO number and your new password, you can log into your myMUCHO account directly here For more information, you can watch our video tutorial "How do I create my myMUCHO cockpit?".

During the ordering process of your SIM card, you can choose to keep your current mobile number. Your subscription will be activated once the transfer is completed, according to the portability date you have chosen.

To obtain a MUCHO SIM cardand transfer your phone number, simply follow these four steps:

1. Select the prepaid pack or the MUCHO subscription of your choice and enter your email address.
2. Check "I want to keep my number". Then type the phone number you want to keep, and select your number type.
3. Enter and validate your personal information.
4. After checking your summary, click on validate my order. You will then receive your SIM card at home within a few days.

What you need to know:

? Your number transfer request can only be processed once your identity is verified and your SIM card is received at your home.
? If you have a mobile subscription, once your identity has been verified, you will receive a portability form to complete and return to us signed.
? MUCHO will take care of all the formalities with your current operator, no fees will be charged. You do not need to cancel your subscription with your old operator.
? There will be no network interruption during the transfer. Upon acceptance of the portability date by your current operator, you will be informed by email and SMS about the date of portability of your number and then once it has been completed.

You want a free prepaid SIM card without a pack and keep your number? In this case please follow the steps below:

1. Order your free MUCHO SIM card online or in the nearest point of sale
2. Once your MUCHO SIM card is activated, if your current number is prepaid, with the SIM card of the operator you wish to leave, send YES by SMS to 499 to launch the portability procedure.
3. Fill in and sign the transfer form available here (whether your SIM card is prepaid or postpaid) and send it by e-mail to contact@muchomobile.ch

Sending this signed form allows us to organize the portability of your number, without interrupting your service and frees you from any steps to take with your current operator. Don't worry, we always respect the cancellation deadline imposed by your operator in order to avoid any cancellation fees.

Your number transfer request can only be processed after we receive your form, so the sooner we receive it, the sooner you will start benefiting from our exceptional rates and coverage!

If you want to join MUCHO with a brand new phone number, you just need to purchase a MUCHO SIM card (with credit or by checking out your favourite prepaid pack) and you will get the MUCHO SIM card with your new phone number delivered to your door. You can also order your free SIM card (without credit) online and receive it totally for free 5 working days after!

Prepaid is a simple and flexible alternative to the mobile subscription: you top up if you want and then use your credit as you wish according to your needs. With this credit you pay for your calls per minute or you buy a prepaid pack for 30 days. No bills, no (bad) surprises!

If you want to know more, there are actually two main differences between a prepaid mobile pack and a mobile subscription (HANDY ABO, NATEL ABO):

1. Total freedom When you choose a mobile pack, you can interrupt your renewal at any time either through your myMUCHO account or by not adding more credit when your renewal is due. This is highly useful, and it's especially handy when you're traveling abroad and want to avoid using your Swiss mobile.

2. Full cost control With MUCHO Mobile Prepaid Packs, you can forget about invoices and bad surprises. By default, you don't have internet roaming, so you can come back from your holidays with the confidence that no unexpected additional charges will be added to your account. On the other hand, if you do want to surf while in Europe, you can activate a Roaming Pack for less than CHF 10 for 6 months! If you want to select a maximum amount to be spent per day while roaming, you'll be interested in our Roaming Airbag. Always MUCHO easy!

There's many ways in which you can order your MUCHO SIM card totally for free. Choose your preferred method! - Order it online and get it delivered to your door for free!

- You can also checkout on your desired pack, and receive your SIM at home!

- Get it at one of the many newspapers kiosks, post offices, independent kiosks and money transfer agencies (such as Swisstransfer or MoneyExchange) that work with us! And start calling and surfing at the best rates!

Many thanks for your interest! MUCHO Mobile is the most affordable and best connected mobile company in Switzerland thanks to the N° 1 mobile network awarded year after year in Switzerland. Benefit with our unique prepaid mobile service, our international rates and high-speed internet in Switzerland!

To obtain a MUCHO SIM card and transfer your phone number, simply follow these four steps:

1. Select the MUCHO subscription of your choice and enter your email address.
2. Check "I want to keep my number". Then type the phone number you want to keep, and select your number type.
3. Enter and validate your personal information.
4. After checking your summary, click on validate my order. You will then receive your SIM card at home within a few days.

You can check your remaining credit at any time via one of the following options:

1. Call number *130# from your MUCHO phone

2. Go to your myMUCHO account. Feel free to watch our video tutorial 'How to check my credit'.

3. Send an SMS with the text "STATUS" to the number 778.

You will receive an SMS message in return indicating the remaining credit. In the case of our prepaid mobile packs, please know that you receive an automatic SMS notification after each call you make indicating your remaining credit. In order to deactivate this notification, go to your myMUCHO account, or follow the instructions of this video tutorial on how to customize your services.

If you don't use Wi-Fi at home but want to be able to connect your devices to your mobile data, you can activate at any time any of our prepaid packs. If you wish to call and surf, here are our best-selling DUO packs:

DUOSWISS: You get unlimited minutes in Switzerland + 15GB Internet in Switzerland + 1GB internet in roaming in Europe for CHF 24.90 for 30 days.

DUOMAXI: You get unlimited minutes in Switzerland and to Europe + 20GB Internet in Switzerland + 2GB internet in roaming in Europe for CHF 39.- for 30 days.

ULTRA19: You get 75 minutes in Switzerland + 10GB Internet in Switzerland + 500MB in Internet in roaming in Europe for CHF 19.- for 30 days.

DUOMUNDO: You get 1000 minutes in Switzerland and to 80 countries* + 40GB Internet in Switzerland + 4GB in Internet in roaming in Europe for CHF 49.- for 30 days.

*Make sure you double check within our website which are the countries included in this pack. You also can active a data pack in FULL SPEED which includes only data:

DATAMINI: You get 2GB for CHF 9.90 for 30 days DATAMAXI: You get 5GB for CHF 19.90 for 30 days

DATAMEGA: You get 10GB for CHF 29.90 for 30 days For more details, please visite our website : https://muchomobile.ch/packs-1.cfm

You can check your remaining data allowance at any time through one of the following options:

1. Go to your myMUCHO account and check your account balance there (www.muchomobile.ch/myMUCHO).

2. Send an SMS message with the text "STATUS" to 778. You will receive an SMS in return indicating the remaining credit.

When you have used up the Internet from a pack during the month, you will be automatically notified via SMS before the data volume of your MOBILE PACK is depleted. You will also receive an SMS when you've used 90% of your calling minutes (only if you do not use an unlimited pack). In order to avoid consuming credit without your consent and protect it, MUCHO automatically stops your phone's Internet service once your data volume is used up, but you can continue calling and pay per minute. With MUCHO you always maintain control of your costs and the Internet does not consume your credit. It's up to you to decide what to do with the remaining credit: buy additional data or keep it for the next automatic pack renewal. You can add additional data at any time without waiting for the renewal of your pack, here's what to do. For additional help, please watch our video tutorial "Add more Internet to my current pack".

SEND AN SMS TO 778 WITH THE TEXT:

"PLUS1" TO ACTIVATE 1GB OF DATA 4G for CHF 5.- for 10 days.

"PLUS5" TO ACTIVATE 5GB OF DATA 4G for CHF 15.- for 10 days.

All of our prepaid calls and internet mobile plans (DUOPACK) include an automatic monthly renewal by default (AUTORENEW every 30 days) to make your life MUCHO easier!

Of course, you can cancel the automatic renewal of your packs if you wish:

1) Visit your myMUCHO account and access the "PACKS" section

2) Check your active pack at the bottom of the page

3) Click on the basket you'll see at the right side of your pack's name

4) You've successfully deactivated the automatic renewal of your plan

5) Don't forget to access your myMUCHO account again to activate the automatic renewal of your pack.

If you need more help, watch our video tutorial 'Cockpit: stop renewing my pack'.

If you wish to check your call and/or SMS history or expense, you can do so through your myMUCHO account:

1) Access your account

2) On the upper left area, you can see you call history, SMS history, and data consumption history

3) Feel free to filter the data by period (up to 90 days max.), type of service (calls, SMS, data) or usage within or outside of a pack The top panel shows your usage by day and type (calls, SMS, internet), while the bottom panel shows details of your latest communications. For more information, watch our video tutorial "Cockpit: view my personal use".

If you use an auto-renew pack, you cannot activate 2 packs simultaneously. You just can activate a Plus pack at any time. Send an SMS to number 778 with the following text:

- PLUS1 (1GB, CHF 5.- for 10 days) or

- PLUS5 (5GB, CHF 15.- for 10 days)

This is how our pack auto-payment method works:

1) When you buy your MUCHO SIM card online, you register a payment card for the automatic renewal of your plan

2) Make sure the automatic renewal is not deactivated through your myMUCHO account and that your credit card appears as "IN USE"

3) Your balance will be automatically topped up on the agreed date and time

- For instance, if the renewal of your DUOMINI pack is due at 11 am on 02.05.2021, your account's balance will be increased by CHF 17.90 around an hour earlier so that when the renewal is due at 11am, your account has enough credit to guarantee it. By 11am, your plan will be renewed and active, and your account's credit will be back to what it originally was (so in this case, minus the cost of the plan, which is CHF17.90).

4) Your plan has been correctly renewed and will be each month, MUCHO easy!

If you wish to deactivate the automatic renewal of your pack, these are the steps you'll need to follow:

1) Access your myMUCHO account

2) In the packs menu, find your active pack and click on the trash bin on the right side of the pack name. This will remove the next automatic renewal.

3) Once you've done this, when your current active pack expires you will move to a per-minute call billing plan and lose access to internet. To get internet access and a call pack again, go to the MUCHO Mobile prepaid pack section and checkout on the pack of your choice.

Do you want to add credit to your account? There’s 2 ways to do it:

1) Buy a recharge ticket at one of our +8000 selling points around Switzerland (kiosks, kKiosk, LaPoste, and petrol stations: find yours here!). Our recharge tickets have a value of CHF 10, CHF 20, CHF 30, CHF 50 or CHF 100. Once you have your ticket, you must enter the PIN code as follows and confirm by pressing the call key: *123*PINcode#

2) Recharge online with your debit card, credit card, or PayPal account and select the exact amount you wish to recharge. Through your myMUCHO account, you can activate an automatic recharge or set a monthly limit.

3) Recharge MUCHO accout directly from SBB ticket machines (you do not need a voucher for this recharge method). Watch this video tutorial for more information When you recharge using a credit card, you can automate your recharge while keeping your budget 100% under control with our COMFORT option.

You just set your preferred recharge amount and choose at which stage it should be topped up automatically. Always easier with MUCHO!

Do you want to add credit to your account? There’s 2 ways to do it:

1) Buy a recharge ticket at one of our +8000 selling points around Switzerland (kiosks, kKiosk, LaPoste, and petrol stations: find yours here!). Our recharge tickets have a value of CHF 10, CHF 20, CHF 30, CHF 50 or CHF 100. Once you have your ticket, you must enter the PIN code as follows and confirm by pressing the call key: *123*PINcode#

2) Recharge online with your debit card, credit card, or PayPal account and select the exact amount you wish to recharge. Through your myMUCHO account, you can activate an automatic recharge or set a monthly limit.

3. Recharge MUCHO accout directly from SBB ticket machines (you do not need a voucher for this recharge method). Watch this video tutorial for more information When you recharge using a credit card, you can automate your recharge while keeping your budget 100% under control with our COMFORT option.

You just set your preferred recharge amount and choose at which stage it should be topped up automatically. Always easier with MUCHO!

Yes, of course! You can recharge your account while being outside of Switzerland without paying any extra costs for roaming access. Just choose your favourite method:

1) Get your MUCHO recharge ticket. Once you have your ticket, you must enter the PIN code as follows and confirm by pressing the call key: *123*PINcode#

2) Recharge online through your myMUCHO account with a credit card, debit card, Postcard or PayPal account.

You can check your remaining credit at any time via one of the following options:

1. Call number *130# from your MUCHO phone

2. Go to your myMUCHO account. Feel free to watch our video tutorial 'How to check my credit'.

3. Send an SMS with the text "STATUS" to the number 778. You will receive an SMS message in return indicating the remaining credit. In the case of our prepaid mobile packs, please know that you receive an automatic SMS notification after each call you make indicating your remaining credit.

In order to deactivate this notification, go to your myMUCHO account, or follow the instructions of our video tutorial on how to customize your services.

You can check your previous top ups through your myMUCHO account:

1) Access myMUCHO

2) Select the ‘Transaction History’ section

3) Once there, you can filter the exact period you want to check and see a statement for each recharge you’ve made. The statement will include the date, time, description, card type, and amount of each top up. Please note that according to VAT info 13 concerning the Telecommunications and IT services sector, recharging is VAT free.

Click here for more information (available in German and French). For usage, however, a 7.7% VAT applies. To print the detail of your usage for a potential statement, please view usage also invoiced on your myMUCHO account for the desired period.

If you want to avoid having to manually recharge each time your pack or credit expire, you can activate the automatic recharge. You just set your preferred recharge amount and choose at which stage it should be topped up automatically, and be notified with an SMS when it occurs!

Here's how you can activate an automatic recharge:

1. Go to your myMUCHO account

2. Go to the Recharge menu (find the card icon)

3. Select the ‘Recharge & Auto Recharge’ menu

4. Go to ‘Your registered cards’ and click on ‘Add'.

5. When you have registered a valid payment card, you can set up the automatic recharge by defining:

- the exact amount of the automatic recharge

- the credit threshold which will trigger the automatic recharge when reached As soon as your balance drops below this threshold, your MUCHO account will automatically recharge with the amount you have defined.

You will be notified by SMS that the recharge has taken place. You are still in full control and will no longer have to manually recharge your account. MUCHO easy!

The topping up method can change depending on your preferred payment option:

1) Top-up with a MUCHO recharge ticket / PIN code Go to myMUCHO account, select the auto-recharge menu and click on "do you have a recharge ticket?". You will only have to enter the 16-digit MUCHO PIN code written on your recharge ticket (do not type the comments *123* and #, these are already pre-entered).

2) Credit card or debit card top up In this case, select the card you wish to use and enter the card details. Only credit and debit cards issued by Swiss (PostCARD, VISA, MASTERCARD), Italian, French, German and Austrian issuers are accepted.

3) Recharge with your PayPal account Make sure that your PayPal account has up-to-date payment data.

4) Recharge MUCHO accout directly from SBB ticket machines (you do not need a voucher for this recharge method). For more information on how to top-up, please watch the explanatory video tutorial 'How do I top up my account?'

If you have additional questions, please call our MUCHO hotline (0800 077 800) any time between 9am and 7pm from Monday to Saturday or get in touch online through our contact page.

Roaming is the service that allows you to use your phone while abroad to call, receive calls and or surf on the internet by using the connection of another network operator. MUCHO offers 4G roaming network coverage.

If you wish to call and receive calls while abroad, you need to make sure you meet these two conditions:

1. Travel to or live in a country where MUCHO has a roaming agreement. MUCHO Mobile's network covers more than 160 countries around the world. If you wish to check which countries have an agreement with MUCHO and discover our rates per country, please click here.
2. Have enough credit in your account. With MUCHO, there's never bad surprises! Your roaming costs will never exceed your account's available credit. This means that if you don't have credit, your device won’t have roaming service available.

In fact, in order to avoid any unpleasant surprises, if you do not have an active Roaming option, you won't have access to the Internet with MUCHO. This restriction protects you from unwanted credit consumption during your stays abroad. MUCHO offers you Airbag Roaming, an option which allows you to limit the daily credit consumption for your roaming service through your cokcpit myMUCHO. You'll also be able to activate or deactivate your roaming service and your data usage through your personal account. If you would like to have Internet access outside of Switzerland, you can buy a data Roaming option to use any time valid for 12 months.

MUCHO Mobile's roaming rates are available here.

1. Calls are charged by the second, with the exception of the first 30 seconds of outgoing calls. The final amount may be rounded up to the nearest 10 cents.
2. SMS messages are billed in CHF / SMS
3. The Internet service is blocked by default to avoid unexpected charges. However, you can activate an data Roaming option available here.

To activate a Roaming option, you can do so with one of these two methods:

1. Send an SMS with "NAMEOFOPTION" to 778. List of keywords is available here.
2. Or go to your cockpit myMUCHO to activate the pack of your choice.

MUCHO's prepaid packs and abo include Roaming for Europe. Then depending on the service you choose you can have calls to Europe, as well as up to 80 countires in the world. Our packs and abo are valid for 30 days.

To activate a mobile abo, you need to click on the mobile abo of your choice available here and purshase it on the website.

To activate a prepaid pack, there are two options:

1. Send "NAMEOFPACK" via SMS to 778. List of keywords is available here.
2. From your myMUCHO account simply click on the desired PACK from the ‘purchase’ button.

For more information, watch our video tutorial 'How to activate a pack?'’

If you don't wish to have Internet access on your MUCHO SIM card, it's simple. You just don't need to buy an Internet Pack. With MUCHO, your credit is protected from Internet use and your device won't consume any data without an active internet pack. Stay calm with MUCHO!

1. Internet use of your device depends on the pack you purchase. If you don't buy a pack, you won't be able to use internet data and won't be billed because we protect your credit. You can of course still surf freely through Wi-Fi connection!
2. If you have an active pack, you can choose whether you want it to be automatically renewed or not through your myMUCHO account.
   1. Go to the Packs menu
   2. Access 'Your active packs' panel
   3. If you want to deactivate the automatic renewal, click on the basket / trash bin next to your active pack.

If you still have questions, watch our 'Stop renewing my pack' tutorial video. The current pack will end after 30 days (or when you expire your data) and it won’t be renewed. Your 4G Internet connection will be deactivated until you purchase a new pack.

If you do not have roaming internet access, please first check that:

1. You have activated a roaming option active
2. The network is in automatic selection (not manual)
3. The roaming is activated in your phone's settings
4. Roaming services must be enabled in the roaming settings in the myMUCHO cockpit.

If despite all these checks you still do not have access to roaming, you need to force the network to 3G.

Do you want to travel ? All our prepaid packs and mobile subscriptions have a certain amount of data for abroad. For more data and to remain connected wherever you are, MUCHO Mobile has Roaming options i more than 160 countries. All our Roaming packs are valid for 12 months. Checkout our Roaming otpions available here.

You can activate one of these packages directly from your cokcpit myMUCHO in the >PACKS section. Please click here to discover our international roaming rates. 

Our Roaming coverage is delivered on 4G network. "FULL SPEED" means that the speed is at maximum Download ¦ Upload: 50 Mbit/s ¦ 5 Mbit/s, the video definition is delivered in 1080p max (FULL HD) and the Hotspot functionality in Roaming is available in max speed. DL ¦ UL: 50 Mbit/s ¦ 5 Mbit/s.

Yes, of course! If you want to call internationally with MUCHO from Switzerland, simply dial 00 followed by the country code and your correspondent's number. Then press the call button on your phone. If you want to check our international rates, please click here.

MUCHO Mobile international rates change depending on the country you want to call to, and they are billed per minute. You can find our detailed international tariffs on here.

MUCHO PREPAID PACKS include calls in Switzerland and to Europe, as well as up to 80 countries in the world, depending on the pack selected. The PACKS are valid for 30 days and are automatically renewed, provided the credit remaining at the time of renewal is sufficient. You can deactivate the automatic renewal option at any time via your cockpit. Your can choose between the 3 packs below.

- DUOMINI : You get 300 minutes in Switzerland and to Europe + 5GB Internet in Switzerland + 500MB internet in roaming in Europe

- DUOMAXI : You get unlimited minutes in Switzerland and to Europe + 20GB Internet in Switzerland + 2GB internet in roaming in Europe

- DUOMUNDO : You get 1000 minutes in Switzerland and to 80* coutries + 40GB Internet in Switzerland + 4GB internet in roaming in Europe

*Make sure you double check within our website which are the countries included in this pack. If you do not want a pack, you can always call internationally and be billed per minutes. To activate a MUCHO MOBILE PACK, there are two options:

1. Send "NAMEOFPACK" via SMS to 778: For example if you would like the DUOMINI pack - send "DUOMINI" via SMS to 778.

2. From the MUCHO cockpit, simply click on the desired PACK from the "purchase" button. Watch our video tutorial "How to activate a pack?" here.

Visit your myMucho account www.muchomobile.ch/selfcare

MUCHO PREPAID PACKS include calls in Switzerland and to Europe, as well as up to 80 countries in the world, depending on the pack selected. The PACKS are valid for 30 days and are automatically renewed, provided the credit remaining at the time of renewal is sufficient. You can deactivate the automatic renewal option at any time via your cockpit. Your can choose between the 3 packs below.

- DUOMINI : You get 300 minutes in Switzerland and to Europe + 5GB Internet in Switzerland + 500MB internet in roaming in Europe

- DUOMAXI : You get unlimited minutes in Switzerland and to Europe + 20GB Internet in Switzerland + 2GB internet in roaming in Europe

- DUOMUNDO : You get 1000 minutes in Switzerland and to 80* coutries + 40GB Internet in Switzerland + 4GB internet in roaming in Europe

*Make sure you double check within our website which are the countries included in this pack. If you do not want a pack, you can always call internationally and be billed per minutes. To activate a MUCHO MOBILE PACK, there are two options:

1. Send "NAMEOFPACK" via SMS to 778: For example if you would like the DUOMINI pack

- send "DUOMINI" via SMS to 778.

2. From the MUCHO cockpit, simply click on the desired PACK from the "purchase" button. Watch our video tutorial "How to activate a pack?" here.

Visit your myMucho account www.muchomobile.ch/selfcare

If you don't wish to have Internet access on your MUCHO SIM card, it's simple - you just don't buy an Internet Pack. With MUCHO, your credit is protected from Internet use, and your device won't consume any data without an active internet pack! Keep calm with MUCHO!

1) Internet use of your device depends on the pack you purchase. If you don't buy a pack, you won't be able to use internet data and won't be billed because we protect your credit. You can of course still surf for free through Wi-Fi connection!

2) If you have an active pack, you can choose whether you want it to be automatically renewed or not through your myMUCHO account.

2.1) Go to the Packs menu

2.2) Access 'Your active packs' panel

2.3) If you want to deactivate the automatic renewal, click on the basket / trash bin next to your active pack. If you still have questions, watch our 'Stop renewing my pack' tutorial video

The current PACK will end according to the 30-day time limit or the volume of Internet data used, and will not be renewed. The 4G Internet will then be deactivated until the purchase of a new PACK!

The speed of each MUCHO Mobile Internet service cannot be increased or decreased individually. If you feel that the internet on your device is suddenly slower, you may have used up the amount of high-speed data you originally purchased. You can enjoy an unlimited amount of data at a reduced speed.

If you are no longer able to access the Internet :

• If you have a prepaid package it has probably expired. Go to your myMUCHO account to check and top up your phone to activate a new internet pack.
• You have used all the data included in your mobile service. You can add a 1GB or 5GB PLUS pack valid for 10 days to continue enjoying high-speed internet:

o For a mobile subscription text PLUS1GB or PLUS5GB to 778 

o For a prepaid pack text PLUS1 or PLUS5 to 778

This is how MUCHO Mobile's unlimited data packs work:

1) You buy your Unlimited Internet Data pack

2) You enjoy an amount of data at FULL SPEED / TOP SPEED 3) After you’ve spent this amount, you can continue to surf unlimitedly at a reduced speed rate.

Depending on the pack you choose, this will be the speed of your internet:

FULL SPEED 50 Mbit/s Download Speed 5 Mbit/s Upload Speed 1080p Video definition (FULL HD) Hotspot available (50 Mbit/s download, 5 Mbit/s upload) TOP SPEED 15 Mbit/s Download Speed 2 Mbit/s Upload Speed 480p Video definition (DVD) Hotspot available (2 Mbit/s download, 1 Mbit/s upload) DATA OPTIMIZER 5 Mbit/s Download Speed 1 Mbit/s Upload Speed 360p Video definition (Standard) Hotspot not available REDUCED SPEED 256 kbit/s Download Speed 256 kbit/s Download Speed 144p Video definition Hotspot not available

You can check the status and the remaining balance of your active packs at any time from your myMUCHO account or via SMS.

1) Access your account

2) Click on the ‘Packs’ section

3) Go to ‘Your active packs’ section to check the exact amount of minutes and data you have left on your pack(s)

If you wish to check your balance without accessing myMUCHO, just send an SMS with the word STATUS to 778.

With MUCHO Mobile you will enjoy the best network coverage in Switerland for both 3G and 4G.

You can find all the details of each of our internet, roaming or duo packs within our website. Depending on the pack you choose, this will be the speed of your internet:

FULL SPEED 50 Mbit/s Download Speed 5 Mbit/s Upload Speed 1080p Video definition (FULL HD) TOP SPEED 15 Mbit/s Download Speed 2 Mbit/s Upload Speed 480p Video definition (DVD) Hotspot available (2 Mbit/s download, 1 Mbit/s upload speed) DATA OPTIMIZER 5 Mbit/s Download Speed 1 Mbit/s Upload Speed 360p Video definition (Standard) Hotspot not available For more information, please visit the information page of the pack you’re interested in.

To have internet access on your phone with MUCHO, there are 2 requirements:

1) Your smartphone must be configured to have internet access If your smartphone is not yet set up, please watch this video for help.

2) You must have an active data pack By default, MUCHO only provides Internet access if you have requested it. Without an active pack, MUCHO will block Internet access to protect your credit and avoid any extra costs.

You can watch our video tutorial ‘How to activate a pack?’ if you need help activating your prepaid bundle. If you’re curious about our internet packs, you can find them here!

MUCHO informs you by SMS when your internet pack is exhausted. When this happens, we automatically activate the protection of your credit (CREDIT PROTECT) and stop the internet service until your next purchase of additional data. At MUCHO, we believe that your credit should never be used without your agreement. From Switzerland, to add data during the month, text the following:

• For a mobile subscription send PLUS1GB or PLUS5GB to 778
• For a prepaid pack send PLUS1 or PLUS5 to 778

PLUS1/PLUS5 options are in "FULL SPEED", means the throughput is at max Download ¦ Upload: 50 Mbit/s ¦ 5 Mbit/s, the video definition is delivered in 1080p max (FULL HD) and the Hotspot functionality is available in max throughput. DL ¦ UL: 50 Mbit/s ¦ 5 Mbit/s.

During your first Internet connection with MUCHO, you will need to configure your APN (access point name).

You have an ANDROID smartphone:

1. Open the Android system notification that was sent to you
2. Follow the instructions to set up your internet access
3. In the "mobile networks" menu you can also manually check that the access point name (APN) is MUCHO and that the APN access point is INTERNET.

For more info: watch this video for ANDROID.

You have an iPhone:

1. You received a text message that contains a link that redirects you to the app that allows you to set up your internet access.
2. You add an access point (APN) whose name is MUCHO and the access point is INTERNET

For more info: watch this video for iPhone.

You have a watch or a connected object:

1. You must configure the Internet APN for it to work.
2. To do this configuration, we invite you to follow the instructions available, depending on the brand and the object you want to connect.

You can create a Wi-Fi hotspot with your smartphone to enable mobile internet access to other Wi-Fi enabled devices.

Activate the hotspot on my smartphone:

• With an iPhone: go to Setting > Cellular Data > Connection Sharing or Setting > Connection Sharing, then enable this feature. The WLAN name corresponds to the phone name. The password is displayed in the settings.
• With an Android: Open Settings > Wi-Fi & Networks > Mobile Hotspot & Connection Sharing > Mobile Hotspot, then enable this feature. Then check the Wi-Fi password and phone name.

On the device you want to connect, activate the Wi-Fi then go to the list of detected wifi networks, select your device then enter the password.

The hotspot functionality is delivered by MUCHO in max. DL ¦ UL: 50 Mbit/s ¦ 5 Mbit/s for mobile subscriptions as well as DUOSWISS, DUOMAXI, DUOMINDI packs, DATA packs and add-ons. The hotspot functionality is delivered by MUCHO in max. DL ¦ UL: 2 Mbit/s ¦ 1 Mbit/s for the DUONANO, DUOMICRO, DUOMINI and ULTRA 19 packs.

Unable to establish a connection :

The wireless network may be out of range or its signal is too weak for the phone to connect properly. Check the signal indicator to make sure you have a good connection.

The connection keeps dropping:

By default, after a certain amount of time without activity, your hotspot automatically disconnects. You can change this setting in the mobile hotspot settings of your smartphone.

The speed of each MUCHO Mobile Internet service cannot be increased or decreased individually. If you feel that the internet on your device is suddenly slower, you may have used up the amount of high-speed data you originally purchased. You can enjoy an unlimited amount of data at a reduced speed.

If you are no longer able to access the Internet :

• If you have a prepaid package it has probably expired. Go to your myMUCHO account to check and top up your phone to activate a new internet pack.
• You have used all the data included in your mobile service. You can add a 1GB or 5GB PLUS pack valid for 10 days to continue enjoying high-speed internet:
  • For a mobile subscription text PLUS1GB or PLUS5GB to 778
  • For a prepaid pack text PLUS1 or PLUS5 to 778

A roaming pack will only activate while you’re abroad, so you don’t need to worry about wasting your data and money while surfing and calling in Switzerland!

Of course this doesn’t apply if you’ve purchased a pack to surf nationally and in roaming, either DATA EUROPA MINI (2GB in Switzerland & Europe) or DATA EUROPA MAXI (5GB in Switzerland & Europe). MUCHO easy!

If you’re afraid your pack will expire soon, you need to make sure you activate the automatic renewal through your myMUCHO account. When the auto-renewal is activated, you can’t buy the same pack again before the month ends… but you can add an extra data charge to survive until next month! Just send an SMS to number 778 with the code you choose.

- PLUS1 for 1GB at CHF 5.- for 10 days

- PLUS5 for 5GB at CHF 15.- for 10 days

For example, if you need an additional 1GB, you simply send an SMS with the words PLUS1 to 778. Very MUCHO fast!

During the ordering process of your subscription, you can choose to keep your current mobile number. Your subscription will be activated once the transfer is completed, according to the portability date you have chosen. 

To obtain a MUCHO subscription and transfer your phone number, simply follow these four steps: 

1. Select the MUCHO subscription of your choice and enter your email address.
2. Check "I want to keep my number". Then type the phone number you want to keep, and select your number type.
3. Enter and validate your personal information.
4. After checking your summary, click on validate my order. You will then receive your SIM card at home within a few days.

What you need to know: 

? MUCHO will take care of all the formalities with your current operator, no fees will be charged. You do not need to cancel your subscription with your old operator.

? There will be no network interruption during the transfer. Upon acceptance of the portability date by your current operator, you will be informed by email and SMS about the date of portability of your number and then once it has been completed.

? Your number transfer request can only be processed once your identity is verified and your SIM card is received at your home. 

Once you have ordered your SIM card on our website, you will receive it directly at your home within 5 working days. 

If you have chosen a new number, your SIM card will be automatically activated as soon as your identity is validated by our services. 

If you have requested the transfer of your number, your SIM card and your subscription will be automatically activated on the chosen portability date. To start the portability process your identity will also have to be validated.

Your first monthly bill will then be prorated based on the date your SIM card is activated. This means that the first bill of your subscription will be adjusted and invoiced only from the moment your SIM card is activated. For example, if your subscription is CHF 49.90/month but your SIM card is activated in the middle of the month, you only have half a month to use your service: the first month's bill will be prorated at CHF 24.95!

No, there will be no network interruption when we transfer our number. Your phone number will work on the SIM card of your current operator until your portability date. Upon acceptance of the portability date, you will be informed by email and SMS of the effective portability date of your number. Your mobile number will work on your new MUCHO SIM card as of the portability date.

If you wish to join MUCHO and keep your phone number, MUCHO Mobile will take care of cancelling your old subscription. All you have to do is select "keep my number". You will then only have to indicate your desired portability date (generally the end date of your contract). MUCHO will then make the request to the former subscriber by indicating this date. Once the portability is accepted by your former operator, you will receive an SMS and an email of confirmation as well as the effective date of your portability. This method allows you to avoid any break between two subscriptions.

You have already ordered your MUCHO subscription? You can make your portability request at any time by filling out our portability form and returning it to us by email at contact@muchomobile.ch.

Yes, it is possible. To port your current mobile number, you must be the owner of your number. If the number is in your employer's name, you must first ask your current operator to transfer the ownership of the number to your name. For this, the signature and the agreement of your employer are necessary. 

Once your number is in your name, the process is simple: 

1. Order your MUCHO subscription online and select "keep my number".
2. At the end of your order, validate your identity or directly follow this secure link
3. Your SIM card will be directly activated on the date of portability of your number

You have already ordered your MUCHO subscription? You can make your portability request at any time by filling out our portability form and returning it to us by email at contact@muchomobile.ch.

We take care of the portability with your former operator. Once the portability is accepted, you will receive an SMS and an email of confirmation as well as the effective date of your portability.

On the day of your portability, we invite you to insert your MUCHO SIM card in your phone which will be activated at the date and time indicated.

Yes, of course, with MUCHO, all members of your family can benefit from our mobile subscription. To do so, you must order each subscription separately on our website. You will then need to validate the identity of each member of your family with an ID card and a selfie. Children are accepted as holders from the age of 16. For a younger child, you can order a MUCHO SIM card in your name. 

Once your orders are validated, you will receive your SIM cards in a few days directly at your home.

Every month, the invoices will be present in your cockpits myMUCHO respective accounts. You can pay with the same credit card for each of the subscriptions, but you will have as many accounts as you have family members.  

Our MUCHO unlimited subscriptions are reserved for normal, private, mobile use.

The protection of the quality of the services made available to the MUCHO community is a mission that is close to our heart. Extreme uses, such as professional uses (e.g. mass telephone calls) or uses as a replacement for fixed Internet connections (e.g. installation of SIMs in routers), jeopardize the quality of our services and are subject to special attention. Extreme uses are prohibited and may result in throughput limitations, immediate termination of promotional prices, or contract terminations for violators, in accordance with the general terms of sale in force. 

For more information on our policy of reducing flow rates in the face of extreme use, we invite you to consult our general terms and conditions of sale.

In Switzerland we deliver a 4G Full Speed internet speed of 50Mbps downstream and 5Mbit/s upstream. The video definition is delivered in 1080p max (FULL HD). Hotspot functionality is available at 50Mbps downstream and 5Mbps upstream.

Our Roaming coverage is delivered on 4G networks in more than 160 countries worldwide. For each country two to three 4G mobile networks are available to provide the best possible geographical coverage in the countries you visit. Roaming internet speed is delivered in 4G Full Speed at 50Mbps downstream and 5Mbps upstream. The video definition is delivered in 1080p max (FULL HD). The Hotspot functionality while roaming is available at 50Mbps downstream and 5Mbit/s upstream.

To discover our international roaming rates please click here.

A child can subscribe to a mobile subscription himself from the age of 16. For a younger child, you can order a MUCHO SIM card in your name. In this case, you just have to follow the ordering process with your name. You can then personalize the name from your myMUCHO cockpit.

MUCHO does not yet offer the possibility of grouping invoices. You will therefore receive separate invoices each month on your respective myMUCHO cockpits for as many subscriptions as you have with MUCHO.

Unfortunately this is not possible. Since 2010 MUCHO has been focusing on delivering a mobile service to individuals only.

Our services are designed for private, mobile and moderate use that is not compatible with the intensity of business use. Furthermore, we do not offer consolidation of billing for multiple mobile lines on a single bill. Each subscription has its own invoice. The only payment method accepted is credit card.