FAQs

MUCHO Mobile is a new generation mobile operator based in Geneva (Switzerland). It offers its mobile services on the base of 4 main pillars: the best mobile coverage delivered by Swisscom, 100% freedom (no commitment), an outstanding price performance, and simplicity.

MUCHO mobile has been operating since 2010 on the Swisscom network, which offers outstanding coverage in Switzerland.

There are two main differences between a prepaid mobile pack and a mobile subscription (HANDY ABO, NATEL ABO):

1. Total freedom

When you choose a mobile pack, you can interrupt your renewal at any time either through your myMUCHO account or by not adding more credit when your renewal is due. This is highly useful, and it's especially handy when you're traveling abroad and want to avoid using your Swiss mobile.

2. Full cost control

With MUCHO Mobile Prepaid Packs, you can forget about invoices and bad surprises. By default, you don't have internet roaming, so you can come back from your holidays with the confidence that no unexpected additional charges will be added to your account. On the other hand, if you do want to surf while in Europe, you can activate a Roaming Pack for less than CHF 10 for 6 months! If you want to select a maximum amount to be spent per day while roaming, you'll be interested in our Roaming Airbag.

Always MUCHO easy!

There's many ways in which you can order your MUCHO SIM card totally for free. Choose your preferred method!

- Order it online and get it delivered to your door for free!

- Checkout on your desired pack, and receive it at home!

- Get it at one of the many newspapers kiosks, post offices, independent kiosks and money transfer agencies (such as Swisstransfer or MoneyExchange) that work with us!

And start calling and surfing at the best rates!

Our SIM cards work immediately after the registration data has been registered and verified by MUCHO's customer service.

Any MUCHO SIM card that has been inactive for more than 360 days (for instance, with no outgoing calls or surfing) will be automatically deactivated. In accordance with our general terms and conditions of sale, the mobile account number will be permanently lost and made available to new customers, any remaining credit will expire and no reimbursements will be offered.

You may still be using a phone with 2G technology. Starting in January 1st, 2021, the 2G antenna network is being gradually deactivated and 2G mobile phones will no longer function. Of course, your MUCHO SIM card will still work in 2021! Here are our tips to get through this telephone changeover!

There's many ways in which you can order your MUCHO SIM card totally for free. Choose your preferred method!

- Order it online and get it delivered to your door for free!

- Checkout on your desired pack, and receive it at home!

- Get it at one of the many newspapers kiosks, post offices, independent kiosks and money transfer agencies (such as Swisstransfer or MoneyExchange) that work with us! And start calling and surfing at the best rates!

Our SIM cards work immediately after the registration data has been registered and verified by MUCHO's customer service.

Any MUCHO SIM card that has been inactive for more than 360 days (for instance, with no outgoing calls or surfing) will be automatically deactivated. In accordance with our general terms and conditions of sale, the mobile account number will be permanently lost and made available to new customers, any remaining credit will expire and no reimbursements will be offered.

In case of doubt, you can check what's your MUCHO mobile number at any time through any of these 2 methods:

- Dial *123# on your phone and press the call key

- Send an SMS with the word NUMBER to 778

Many thanks for your interest! MUCHO Mobile is the most affordable and best connected mobile company in Switzerland thanks to the N° 1 mobile network awarded year after year in Switzerland. Benefit with our unique prepaid mobile service, our international rates and high-speed internet in Switzerland!

How to join MUCHO and keep your current number?

1) Have an active MUCHO SIM card - If you don't have one, you can order it online or at your closest point of sale!

2) Once you have your active MUCHO SIM card, and if your actual number is on prepaid, simply send an SMS with the word YES or JA or SI to 499 to start the portability procedure. Important note: this has to be done with the SIM card of the operator you wish to leave.

3) Complete and sign the following form (whether your SIM is prepaid or postpaid) and send it to us through email to contact@muchomobile.ch :

- Transfer Form (French version)

- Transfer Form (German version)

- Transfer Form (Italian version)

Sending us this signed form allows us to organize the portability of your number without interrupting your service on your behalf and frees you from any steps to take with your current operator. Rest assured, we always respect the termination period imposed by your operator in order to avoid any termination fees.

Your number transfer request can only be processed after receipt of your form, so the sooner we receive it the earlier you will start benefiting from our rates and outstanding coverage!

The MUCHO SIM card you receive when setting up your account is not locked by a PIN code. Therefore, if you are experiencing issues to call, it could be for one of the following reasons:

1) You don't have enough credit or it expired after 60 days of not using it. In this case, you will need to recharge again to continue using your SIM card.

2) Your SIM card may have expired. When does this happen? If you spend more than 360 days without calling or surfing, your SIM card will be deactivated. In accordance with our general terms and conditions of sale, your old mobile account number will be permanently lost and made available to new customers, any remaining credit will expire and no reimbursements will be offered. In case of doubt, please call our customer service to verify whether you can recover the number of your SIM card. In case it can be recovered, the recovery and unlocking technical service may be charged to your account.

3) The PUK code can be found on the back of the card that contained your MUCHO SIM card.

The MUCHO SIM card doesn't have an associated PIN code. This means that the code you forgot was set on your device and not the SIM card.

The PUK code of your SIM card can be found on the back of the card that contained your MUCHO SIM. If you lost it, you can call the MUCHO customer service.

If you lost your SIM or it's been damaged and is currently not working, we'll be happy to send you a replacement SIM card so you can continue enjoying your mobile service very MUCHO!

In order to do so, we must verify that you are indeed the legal holder of this number. These are the details we will need to confirm you are you:

- First and last names

- Full address

- Name on your mailbox, if it's not yours

- Your date of birth

- Number of the ID used at moment of purchase

The replacement SIM card costs CHF 10. Please make sure you have at least CHF 10 credit in your account. Alternatively, you can also send us a CHF 10 recharge code so we can collect the amount before sending the SIM card.

If you lost your SIM or it's been damaged and is currently not working, we'll be happy to send you a replacement SIM card so you can continue enjoying your mobile service very MUCHO!

In order to do so, we must verify that you are indeed the legal holder of this number. These are the details we will need to confirm you are you:

- First and last names

- Full address

- Name on your mailbox, if it's not yours

- Your date of birth

- Number of the ID used at moment of purchase

The replacement SIM card costs CHF 10. Please make sure you have at least CHF 10 credit in your account. Alternatively, you can also send us a CHF 10 recharge code so we can collect the amount before sending the SIM card.

If you need help, please call our MUCHO hotline* any time between 9am and 7pm from Monday to Saturday or get in touch online.

*The cost of this call is free for MUCHO customers, or the standard tariff for a local call when calling from a fixed line.

If you wish to call and receive calls while abroad, you need to make sure you meet these two conditions:

1) Travel to or live in a country where MUCHO has a roaming agreement MUCHO Mobile's network covers more than 100 countries around the world. If you wish to check which countries have an agreement with MUCHO and discover our rates per country, please click here.

2) Have enough credit in your account With MUCHO, there's never bad surprises! Your roaming costs will never exceed your account's available credit. This means that if you don't have credit, your device won’t have roaming service available.

In fact, in order to avoid any unpleasant surprises, if you do not have an active Roaming Pack, you won't have access to the Internet with MUCHO while visiting Europe. This restriction protects you from unwanted credit consumption during your stays abroad.

MUCHO offers you Airbag Roaming, an option which allows you to limit the daily credit consumption for your roaming service through your myMUCHO account. You'll also be able to activate or deactivate your roaming service and your data usage through your personal account.

If you would like to have Internet access outside of Switzerland, you can buy an INTERNET ROAMING PACK for use in Europe at any time. These Internet roaming packs last 180 days! You can travel to Europe without ever having to worry about buying a pack on each trip.

The MUCHO SIM card doesn't have an associated PIN code. This means that the code you forgot was set on your device and not the SIM card.

The PUK code of your SIM card can be found on the back of the card that contained your MUCHO SIM. If you lost it, you can call the MUCHO customer service.

If you wish to update of modify your personal details or contact information, please go to your myMUCHO account and click on the gear icon to update your personal information.

If you want to update your account's password, please go to your myMUCHO account and follow these 5 easy steps:

1) Click on 'Edit'

2) Enter your current password

3) Enter the new password

4) Confirm your new password

5) Click on 'Save' For more information, you can watch this video tutorial.

If you've created your MUCHO account but haven't received any confirmation emails, please try following these steps:

1) Visit your myMUCHO account.

2) If this is your first connection, please click here and identify yourself with your MUCHO number and PUK code. If you're asked for a password, that's your PUK number.

3) Create your account. We recommend you use the Firefox browser.

If it is still not working, please do not hesitate in contacting our hotline any time between 9am and 7pm from Monday to Saturday by calling at 0800 077 800.

Your myMUCHO personal area allows you to manage your MUCHO Mobile account with total autonomy and freedom. It's ideal for you to control your account, activate your internet packs, recharge your account, personalize your service with auto-renewals or even monthly expense limitations (airbag). For more information, you can watch our video tutorial "How do I create my myMUCHO cockpit?".

If you're still having issues, please get in touch with our customer support any time between 9am and 7pm from Monday to Saturday by calling at 0800 077 800.

To create your MyMUCHO account, please follow the steps below:

1) Click on 'myMUCHO' on our website or visit this page and click on "My first Login" at the bottom of the box

2) Enter your MUCHO mobile number

3) Confirm your MUCHO mobile number

4) Enter the PUK code which is on the back of the SIM card holder, under the surface to be scratched. You also received the PUK code via SMS after the first insertion of your SIM card in your phone (contact number 778 in your SMS inbox)

5) You must then enter your email address

6) Confirm your e-mail address and submit

7) A new window informs you that you have received a link by e-mail

8) Go to your e-mail inbox and open the e-mail from MUCHO

9) Click on the link in the email

10) Create a password of your choice

11) Confirm your password and click on continue

12) Your myMUCHO account is now created

13) With your MUCHO number and your new password, you can log into your myMUCHO account directly here For more information, you can watch our video tutorial "How do I create my myMUCHO cockpit?".

Many thanks for your interest! MUCHO Mobile is the most affordable and best connected mobile company in Switzerland thanks to the N° 1 mobile network awarded year after year in Switzerland. Benefit with our unique prepaid mobile service, our international rates and high-speed internet in Switzerland!

How to join MUCHO and keep your current number?

1) Have an active MUCHO SIM card - If you don't have one, you can order it online or at your closest point of sale!

2) Once you have your active MUCHO SIM card, and if your actual number is on prepaid, simply send an SMS with the word YES or JA or SI to 499 to start the portability procedure. Important note: this has to be done with the SIM card of the operator you wish to leave.

3) Complete and sign the following form (whether your SIM is prepaid or postpaid) and send it to us through email to contact@muchomobile.ch:

- Transfer Form (French version)

- Transfer Form (German version)

- Transfer Form (Italian version)

Sending us this signed form allows us to organize the portability of your number without interrupting your service on your behalf and frees you from any steps to take with your current operator. Rest assured, we always respect the termination period imposed by your operator in order to avoid any termination fees. Your number transfer request can only be processed after receipt of your form, so the sooner we receive it the earlier you will start benefiting from our rates and outstanding coverage!

If you want to join MUCHO with a brand new phone number, you just need to purchase a MUCHO SIM card (with credit or by checking out your favourite prepaid pack) and you will get the MUCHO SIM card with your new phone number delivered to your door. You can also order your free SIM card (without credit) online and receive it totally for free 5 working days after!

Prepaid is a simple and flexible alternative to the mobile subscription: you top up if you want and then use your credit as you wish according to your needs. With this credit you pay for your calls per minute or you buy a prepaid pack for 30 days. No bills, no (bad) surprises!

If you want to know more, there are actually two main differences between a prepaid mobile pack and a mobile subscription (HANDY ABO, NATEL ABO):

1. Total freedom When you choose a mobile pack, you can interrupt your renewal at any time either through your myMUCHO account or by not adding more credit when your renewal is due. This is highly useful, and it's especially handy when you're traveling abroad and want to avoid using your Swiss mobile.

2. Full cost control With MUCHO Mobile Prepaid Packs, you can forget about invoices and bad surprises. By default, you don't have internet roaming, so you can come back from your holidays with the confidence that no unexpected additional charges will be added to your account. On the other hand, if you do want to surf while in Europe, you can activate a Roaming Pack for less than CHF 10 for 6 months! If you want to select a maximum amount to be spent per day while roaming, you'll be interested in our Roaming Airbag. Always MUCHO easy!

There's many ways in which you can order your MUCHO SIM card totally for free. Choose your preferred method! - Order it online and get it delivered to your door for free!

- You can also checkout on your desired pack, and receive your SIM at home!

- Get it at one of the many newspapers kiosks, post offices, independent kiosks and money transfer agencies (such as Swisstransfer or MoneyExchange) that work with us! And start calling and surfing at the best rates!

Many thanks for your interest! MUCHO Mobile is the most affordable and best connected mobile company in Switzerland thanks to the N° 1 mobile network awarded year after year in Switzerland. Benefit with our unique prepaid mobile service, our international rates and high-speed internet in Switzerland! How to join MUCHO and keep your current number?

1) Have an active MUCHO SIM card - If you don't have one, you can order it online or at your closest point of sale!

2) Once you have your active MUCHO SIM card, and if your actual number is on prepaid, simply send an SMS with the word YES or JA or SI to 499 to start the portability procedure. Important note: this has to be done with the SIM card of the operator you wish to leave.

3) Complete and sign the following form (whether your SIM is prepaid or postpaid) and send it to us through email to contact@muchomobile.ch :

- Transfer Form (French version)

- Transfer Form (German version)

- Transfer Form (Italian version)

Sending us this signed form allows us to organize the portability of your number without interrupting your service on your behalf and frees you from any steps to take with your current operator. Rest assured, we always respect the termination period imposed by your operator in order to avoid any termination fees. Your number transfer request can only be processed after receipt of your form, so the sooner we receive it the earlier you will start benefiting from our rates and outstanding coverage!

You can check your remaining credit at any time via one of the following options:

1. Call number *130# from your MUCHO phone

2. Go to your myMUCHO account. Feel free to watch our video tutorial 'How to check my credit'.

3. Send an SMS with the text "STATUS" to the number 778.

You will receive an SMS message in return indicating the remaining credit. In the case of our prepaid mobile packs, please know that you receive an automatic SMS notification after each call you make indicating your remaining credit. In order to deactivate this notification, go to your myMUCHO account, or follow the instructions of this video tutorial on how to customize your services.

If you don't use Wi-Fi at home but want to be able to connect your devices to your mobile data, you can activate at any time any of our prepaid packs. If you wish to call and surf, here are our best-selling DUO packs:

DUOSWISS: You get unlimited minutes in Switzerland + 15GB Internet in Switzerland + 1GB internet in roaming in Europe for CHF 24.90 for 30 days.

DUOMAXI: You get unlimited minutes in Switzerland and to Europe + 20GB Internet in Switzerland + 2GB internet in roaming in Europe for CHF 39.- for 30 days.

ULTRA19: You get 75 minutes in Switzerland + 10GB Internet in Switzerland + 500MB in Internet in roaming in Europe for CHF 19.- for 30 days.

DUOMUNDO: You get 1000 minutes in Switzerland and to 80 countries* + 40GB Internet in Switzerland + 4GB in Internet in roaming in Europe for CHF 49.- for 30 days.

*Make sure you double check within our website which are the countries included in this pack. You also can active a data pack in FULL SPEED which includes only data:

DATAMINI: You get 2GB for CHF 9.90 for 30 days DATAMAXI: You get 5GB for CHF 19.90 for 30 days

DATAMEGA: You get 10GB for CHF 29.90 for 30 days For more details, please visite our website : https://muchomobile.ch/packs-1.cfm

You can check your remaining data allowance at any time through one of the following options:

1. Go to your myMUCHO account and check your account balance there (www.muchomobile.ch/myMUCHO).

2. Send an SMS message with the text "STATUS" to 778. You will receive an SMS in return indicating the remaining credit.

When you have used up the Internet from a pack during the month, you will be automatically notified via SMS before the data volume of your MOBILE PACK is depleted. You will also receive an SMS when you've used 90% of your calling minutes (only if you do not use an unlimited pack). In order to avoid consuming credit without your consent and protect it, MUCHO automatically stops your phone's Internet service once your data volume is used up, but you can continue calling and pay per minute. With MUCHO you always maintain control of your costs and the Internet does not consume your credit. It's up to you to decide what to do with the remaining credit: buy additional data or keep it for the next automatic pack renewal. You can add additional data at any time without waiting for the renewal of your pack, here's what to do. For additional help, please watch our video tutorial "Add more Internet to my current pack".

SEND AN SMS TO 778 WITH THE TEXT:

"PLUS1" TO ACTIVATE 1GB OF DATA 4G for CHF 5.- for 10 days.

"PLUS5" TO ACTIVATE 5GB OF DATA 4G for CHF 15.- for 10 days.

All of our prepaid calls and internet mobile plans (DUOPACK) include an automatic monthly renewal by default (AUTORENEW every 30 days) to make your life MUCHO easier!

Of course, you can cancel the automatic renewal of your packs if you wish:

1) Visit your myMUCHO account and access the "PACKS" section

2) Check your active pack at the bottom of the page

3) Click on the basket you'll see at the right side of your pack's name

4) You've successfully deactivated the automatic renewal of your plan

5) Don't forget to access your myMUCHO account again to activate the automatic renewal of your pack.

If you need more help, watch our video tutorial 'Cockpit: stop renewing my pack'.

If you wish to check your call and/or SMS history or expense, you can do so through your myMUCHO account:

1) Access your account

2) On the upper left area, you can see you call history, SMS history, and data consumption history

3) Feel free to filter the data by period (up to 90 days max.), type of service (calls, SMS, data) or usage within or outside of a pack The top panel shows your usage by day and type (calls, SMS, internet), while the bottom panel shows details of your latest communications. For more information, watch our video tutorial "Cockpit: view my personal use".

If you use an auto-renew pack, you cannot activate 2 packs simultaneously. You just can activate a Plus pack at any time. Send an SMS to number 778 with the following text:

- PLUS1 (1GB, CHF 5.- for 10 days) or

- PLUS5 (5GB, CHF 15.- for 10 days)

This is how our pack auto-payment method works:

1) When you buy your MUCHO SIM card online, you register a payment card for the automatic renewal of your plan

2) Make sure the automatic renewal is not deactivated through your myMUCHO account and that your credit card appears as "IN USE"

3) Your balance will be automatically topped up on the agreed date and time

- For instance, if the renewal of your DUOMINI pack is due at 11 am on 02.05.2021, your account's balance will be increased by CHF 17.90 around an hour earlier so that when the renewal is due at 11am, your account has enough credit to guarantee it. By 11am, your plan will be renewed and active, and your account's credit will be back to what it originally was (so in this case, minus the cost of the plan, which is CHF17.90).

4) Your plan has been correctly renewed and will be each month, MUCHO easy!

If you wish to deactivate the automatic renewal of your pack, these are the steps you'll need to follow:

1) Access your myMUCHO account

2) In the packs menu, find your active pack and click on the trash bin on the right side of the pack name. This will remove the next automatic renewal.

3) Once you've done this, when your current active pack expires you will move to a per-minute call billing plan and lose access to internet. To get internet access and a call pack again, go to the MUCHO Mobile prepaid pack section and checkout on the pack of your choice.

Do you want to add credit to your account? There’s 2 ways to do it:

1) Buy a recharge ticket at one of our +8000 selling points around Switzerland (kiosks, kKiosk, LaPoste, and petrol stations: find yours here!). Our recharge tickets have a value of CHF 10, CHF 20, CHF 30, CHF 50 or CHF 100. Once you have your ticket, you must enter the PIN code as follows and confirm by pressing the call key: *123*PINcode#

2) Recharge online with your debit card, credit card, or PayPal account and select the exact amount you wish to recharge. Through your myMUCHO account, you can activate an automatic recharge or set a monthly limit.

3) Recharge MUCHO accout directly from SBB ticket machines (you do not need a voucher for this recharge method). Watch this video tutorial for more information When you recharge using a credit card, you can automate your recharge while keeping your budget 100% under control with our COMFORT option.

You just set your preferred recharge amount and choose at which stage it should be topped up automatically. Always easier with MUCHO!

Do you want to add credit to your account? There’s 2 ways to do it:

1) Buy a recharge ticket at one of our +8000 selling points around Switzerland (kiosks, kKiosk, LaPoste, and petrol stations: find yours here!). Our recharge tickets have a value of CHF 10, CHF 20, CHF 30, CHF 50 or CHF 100. Once you have your ticket, you must enter the PIN code as follows and confirm by pressing the call key: *123*PINcode#

2) Recharge online with your debit card, credit card, or PayPal account and select the exact amount you wish to recharge. Through your myMUCHO account, you can activate an automatic recharge or set a monthly limit.

3. Recharge MUCHO accout directly from SBB ticket machines (you do not need a voucher for this recharge method). Watch this video tutorial for more information When you recharge using a credit card, you can automate your recharge while keeping your budget 100% under control with our COMFORT option.

You just set your preferred recharge amount and choose at which stage it should be topped up automatically. Always easier with MUCHO!

Yes, of course! You can recharge your account while being outside of Switzerland without paying any extra costs for roaming access. Just choose your favourite method:

1) Get your MUCHO recharge ticket. Once you have your ticket, you must enter the PIN code as follows and confirm by pressing the call key: *123*PINcode#

2) Recharge online through your myMUCHO account with a credit card, debit card, Postcard or PayPal account.

You can check your remaining credit at any time via one of the following options:

1. Call number *130# from your MUCHO phone

2. Go to your myMUCHO account. Feel free to watch our video tutorial 'How to check my credit'.

3. Send an SMS with the text "STATUS" to the number 778. You will receive an SMS message in return indicating the remaining credit. In the case of our prepaid mobile packs, please know that you receive an automatic SMS notification after each call you make indicating your remaining credit.

In order to deactivate this notification, go to your myMUCHO account, or follow the instructions of our video tutorial on how to customize your services.

You can check your previous top ups through your myMUCHO account:

1) Access myMUCHO

2) Select the ‘Transaction History’ section

3) Once there, you can filter the exact period you want to check and see a statement for each recharge you’ve made. The statement will include the date, time, description, card type, and amount of each top up. Please note that according to VAT info 13 concerning the Telecommunications and IT services sector, recharging is VAT free.

Click here for more information (available in German and French). For usage, however, a 7.7% VAT applies. To print the detail of your usage for a potential statement, please view usage also invoiced on your myMUCHO account for the desired period.

If you want to avoid having to manually recharge each time your pack or credit expire, you can activate the automatic recharge. You just set your preferred recharge amount and choose at which stage it should be topped up automatically, and be notified with an SMS when it occurs!

Here's how you can activate an automatic recharge:

1. Go to your myMUCHO account

2. Go to the Recharge menu (find the card icon)

3. Select the ‘Recharge & Auto Recharge’ menu

4. Go to ‘Your registered cards’ and click on ‘Add'.

5. When you have registered a valid payment card, you can set up the automatic recharge by defining:

- the exact amount of the automatic recharge

- the credit threshold which will trigger the automatic recharge when reached As soon as your balance drops below this threshold, your MUCHO account will automatically recharge with the amount you have defined.

You will be notified by SMS that the recharge has taken place. You are still in full control and will no longer have to manually recharge your account. MUCHO easy!

The topping up method can change depending on your preferred payment option:

1) Top-up with a MUCHO recharge ticket / PIN code Go to myMUCHO account, select the auto-recharge menu and click on "do you have a recharge ticket?". You will only have to enter the 16-digit MUCHO PIN code written on your recharge ticket (do not type the comments *123* and #, these are already pre-entered).

2) Credit card or debit card top up In this case, select the card you wish to use and enter the card details. Only credit and debit cards issued by Swiss (PostCARD, VISA, MASTERCARD), Italian, French, German and Austrian issuers are accepted.

3) Recharge with your PayPal account Make sure that your PayPal account has up-to-date payment data.

4) Recharge MUCHO accout directly from SBB ticket machines (you do not need a voucher for this recharge method). For more information on how to top-up, please watch the explanatory video tutorial 'How do I top up my account?'

If you have additional questions, please call our MUCHO hotline (0800 077 800) any time between 9am and 7pm from Monday to Saturday or get in touch online through our contact page.

Roaming is the service that allows you to use your phone while abroad to call, receive calls and or surf on the internet by using the connection of another network operator. MUCHO offers 3G roaming network coverage.

If you wish to call and receive calls while abroad, you need to make sure you meet these two conditions:

1) Travel to or live in a country where MUCHO has a roaming agreement MUCHO Mobile's network covers more than 100 countries around the world. If you wish to check which countries have an agreement with MUCHO and discover our rates per country, please click here.

2) Have enough credit in your account With MUCHO, there's never bad surprises! Your roaming costs will never exceed your account's available credit. This means that if you don't have credit, your device won’t have roaming service available.

In fact, in order to avoid any unpleasant surprises, if you do not have an active Roaming Pack, you won't have access to the Internet with MUCHO while visiting Europe. This restriction protects you from unwanted credit consumption during your stays abroad. MUCHO offers you Airbag Roaming, an option which allows you to limit the daily credit consumption for your roaming service through your myMUCHO account. You'll also be able to activate or deactivate your roaming service and your data usage through your personal account. If you would like to have Internet access outside of Switzerland, you can buy an INTERNET ROAMING PACK for use in Europe at any time. These Internet roaming packs last 180 days! You can travel to Europe without ever having to worry about buying a pack on each trip.

MUCHO Mobile's roaming prices can be found under the Roaming section of our site, just click on the button ‘Country from which you would like to call’ to get the exact rates.

1) Calls are billed in CHF / min

2) SMS messages are billed in CHF / SMS

3) The Internet service is blocked by default to avoid unexpected charges. However, you can activate an Internet Pack for roaming within Europe, as indicated below:

If you wish to activate one of our packs, you can do so with one of these two methods:

1) You can activate your pack by sending an SMS with "NAMEOFPACK" to 778. Roaming pack options:

- "DATAMINIROAM" : You get 1GB of Internet in Europe for 180 days for CHF 14.-.

- "DATAMEDIOROAM" : You get 3GB of Internet in Europe for 180 days for CHF 29.-.

- "DATAMAXIROAM" : You get 5GB of Internet in Europe for 180 days for CHF 49.-.

- "DATA EUROPA MINI" : You get 2GB of Internet in Switzerland and in Europe for 30 days for CHF 19.90

- "DATA EUROPA MAXI" : You get 5GB of Internet in Switzerland and in Europe for 30 days for CHF 29.90 NEW!

All our DUOPACKS also contain roaming data, for example you can also activate these packs through SMS:

- "DUOSWISS" : You get 1GB of Internet in Europe for the pack duration (30 days) for 24.90

- "DUOMAXI" : You get 2GB of Internet in Europe for the pack duration (30 days) for 39.-

- "DUOMUNDO" : You get 4GB of Internet in Europe for the pack duration (30 days) for 49.-

2. Or you can activate your pack through your myMUCHO account: Go to your myMUCHO account and activate the pack of your choice.

MUCHO's prepaid packs include calls in Switzerland and to Europe, as well as to up to 80 countries in the world, depending on the pack you choose. Our packs are valid for 30 days and are automatically renewed as long as there is sufficient credit in your account. The automatic renewal can be deactivated through your myMUCHO account. Discover our range of Packs for calls and Internet here.

To activate a MUCHO MOBILE PACK, there are two options (via SMS or online through your myMUCHO account):

1. Via SMS to 778: "NAMEOFPACK"

For example if you want to activate the pack Duomini, you need to send an SMS with the word DUOMINI to 778.

2. From your myMUCHO account simply click on the desired PACK from the ‘purchase’ button.

For more information, watch our video tutorial 'How to activate a pack?'’

If you don't wish to have Internet access on your MUCHO SIM card, it's simple

- you just don't need to buy an Internet Pack. With MUCHO, your credit is protected from Internet use and your device won't consume any data without an active internet pack. Stay calm with MUCHO!

1) Internet use of your device depends on the pack you purchase. If you don't buy a pack, you won't be able to use internet data and won't be billed because we protect your credit. You can of course still surf freely through Wi-Fi connection!

2) If you have an active pack, you can choose whether you want it to be automatically renewed or not through your myMUCHO account.

2.1) Go to the Packs menu

2.2) Access 'Your active packs' panel

2.3) If you want to deactivate the automatic renewal, click on the basket / trash bin next to your active pack.

If you still have questions, watch our 'Stop renewing my pack' tutorial video. The current pack will end after 30 days (or when you expire your data) and it won’t be renewed. Your 4G Internet connection will be deactivated until you purchase a new pack.

If you do not have roaming internet access, please first check that : 1. you have activated a roaming package 2. the network is in automatic selection (not manual) 3. the roaming is activated in your phone's settings 4. roaming services must be enabled in the roaming settings in the myMUCHO cockpit If despite all these checks you still do not have access to roaming, you need to force the network to 3G.

Yes, of course! If you want to call internationally with MUCHO from Switzerland, simply dial 00 followed by the country code and your correspondent's number. Then press the call button on your phone. If you want to check our international rates, please click here.

MUCHO Mobile international rates change depending on the country you want to call to, and they are billed per minute. You can find our detailed international tariffs on here.

MUCHO PREPAID PACKS include calls in Switzerland and to Europe, as well as up to 80 countries in the world, depending on the pack selected. The PACKS are valid for 30 days and are automatically renewed, provided the credit remaining at the time of renewal is sufficient. You can deactivate the automatic renewal option at any time via your cockpit. Your can choose between the 3 packs below.

- DUOMINI : You get 300 minutes in Switzerland and to Europe + 5GB Internet in Switzerland + 500MB internet in roaming in Europe

- DUOMAXI : You get unlimited minutes in Switzerland and to Europe + 20GB Internet in Switzerland + 2GB internet in roaming in Europe

- DUOMUNDO : You get 1000 minutes in Switzerland and to 80* coutries + 40GB Internet in Switzerland + 4GB internet in roaming in Europe

*Make sure you double check within our website which are the countries included in this pack. If you do not want a pack, you can always call internationally and be billed per minutes. To activate a MUCHO MOBILE PACK, there are two options:

1. Send "NAMEOFPACK" via SMS to 778: For example if you would like the DUOMINI pack - send "DUOMINI" via SMS to 778.

2. From the MUCHO cockpit, simply click on the desired PACK from the "purchase" button. Watch our video tutorial "How to activate a pack?" here.

Visit your myMucho account www.muchomobile.ch/selfcare

MUCHO PREPAID PACKS include calls in Switzerland and to Europe, as well as up to 80 countries in the world, depending on the pack selected. The PACKS are valid for 30 days and are automatically renewed, provided the credit remaining at the time of renewal is sufficient. You can deactivate the automatic renewal option at any time via your cockpit. Your can choose between the 3 packs below.

- DUOMINI : You get 300 minutes in Switzerland and to Europe + 5GB Internet in Switzerland + 500MB internet in roaming in Europe

- DUOMAXI : You get unlimited minutes in Switzerland and to Europe + 20GB Internet in Switzerland + 2GB internet in roaming in Europe

- DUOMUNDO : You get 1000 minutes in Switzerland and to 80* coutries + 40GB Internet in Switzerland + 4GB internet in roaming in Europe

*Make sure you double check within our website which are the countries included in this pack. If you do not want a pack, you can always call internationally and be billed per minutes. To activate a MUCHO MOBILE PACK, there are two options:

1. Send "NAMEOFPACK" via SMS to 778: For example if you would like the DUOMINI pack

- send "DUOMINI" via SMS to 778.

2. From the MUCHO cockpit, simply click on the desired PACK from the "purchase" button. Watch our video tutorial "How to activate a pack?" here.

Visit your myMucho account www.muchomobile.ch/selfcare

If you don't wish to have Internet access on your MUCHO SIM card, it's simple - you just don't buy an Internet Pack. With MUCHO, your credit is protected from Internet use, and your device won't consume any data without an active internet pack! Keep calm with MUCHO!

1) Internet use of your device depends on the pack you purchase. If you don't buy a pack, you won't be able to use internet data and won't be billed because we protect your credit. You can of course still surf for free through Wi-Fi connection!

2) If you have an active pack, you can choose whether you want it to be automatically renewed or not through your myMUCHO account.

2.1) Go to the Packs menu

2.2) Access 'Your active packs' panel

2.3) If you want to deactivate the automatic renewal, click on the basket / trash bin next to your active pack. If you still have questions, watch our 'Stop renewing my pack' tutorial video

The current PACK will end according to the 30-day time limit or the volume of Internet data used, and will not be renewed. The 4G Internet will then be deactivated until the purchase of a new PACK!

The speed of each MUCHO Mobile internet pack cannot be individually upgraded or downgraded. If you feel like your device’s internet is suddenly slower, you might have spent the amount of high speed data you originally purchased. You can now enjoy an unlimited quantity of data at a reduced speed.

If you’re not able to access internet anymore:

- Your pack has probably expired. Access your myMUCHO account to double-check and recharge your phone to activate a new internet pack

- You have used the entire data included in your pack.

To enjoy FULL SPEED Internet, you can add a PLUS Pack at any time by sending an SMS to number 778 with the following text:

- PLUS1 (1GB, CHF 5.- for 10 days) or

- PLUS5 (5GB, CHF 15.- for 10 days)

This is how MUCHO Mobile's unlimited data packs work:

1) You buy your Unlimited Internet Data pack

2) You enjoy an amount of data at FULL SPEED / TOP SPEED 3) After you’ve spent this amount, you can continue to surf unlimitedly at a reduced speed rate.

Depending on the pack you choose, this will be the speed of your internet:

FULL SPEED 50 Mbit/s Download Speed 5 Mbit/s Upload Speed 1080p Video definition (FULL HD) Hotspot available (50 Mbit/s download, 5 Mbit/s upload) TOP SPEED 15 Mbit/s Download Speed 2 Mbit/s Upload Speed 480p Video definition (DVD) Hotspot available (2 Mbit/s download, 1 Mbit/s upload) DATA OPTIMIZER 5 Mbit/s Download Speed 1 Mbit/s Upload Speed 360p Video definition (Standard) Hotspot not available REDUCED SPEED 256 kbit/s Download Speed 256 kbit/s Download Speed 144p Video definition Hotspot not available

You can check the status and the remaining balance of your active packs at any time from your myMUCHO account or via SMS.

1) Access your account

2) Click on the ‘Packs’ section

3) Go to ‘Your active packs’ section to check the exact amount of minutes and data you have left on your pack(s)

If you wish to check your balance without accessing myMUCHO, just send an SMS with the word STATUS to 778.

With MUCHO Mobile you will enjoy the best network coverage in Switerland for both 3G and 4G.

You can find all the details of each of our internet, roaming or duo packs within our website. Depending on the pack you choose, this will be the speed of your internet:

FULL SPEED 50 Mbit/s Download Speed 5 Mbit/s Upload Speed 1080p Video definition (FULL HD) TOP SPEED 15 Mbit/s Download Speed 2 Mbit/s Upload Speed 480p Video definition (DVD) Hotspot available (2 Mbit/s download, 1 Mbit/s upload speed) DATA OPTIMIZER 5 Mbit/s Download Speed 1 Mbit/s Upload Speed 360p Video definition (Standard) Hotspot not available For more information, please visit the information page of the pack you’re interested in.

To have internet access on your phone with MUCHO, there are 2 requirements:

1) Your smartphone must be configured to have internet access If your smartphone is not yet set up, please watch this video for help.

2) You must have an active data pack By default, MUCHO only provides Internet access if you have requested it. Without an active pack, MUCHO will block Internet access to protect your credit and avoid any extra costs.

You can watch our video tutorial ‘How to activate a pack?’ if you need help activating your prepaid bundle. If you’re curious about our internet packs, you can find them here!

A roaming pack will only activate while you’re abroad, so you don’t need to worry about wasting your data and money while surfing and calling in Switzerland!

Of course this doesn’t apply if you’ve purchased a pack to surf nationally and in roaming, either DATA EUROPA MINI (2GB in Switzerland & Europe) or DATA EUROPA MAXI (5GB in Switzerland & Europe). MUCHO easy!

If you’re afraid your pack will expire soon, you need to make sure you activate the automatic renewal through your myMUCHO account. When the auto-renewal is activated, you can’t buy the same pack again before the month ends… but you can add an extra data charge to survive until next month! Just send an SMS to number 778 with the code you choose.

- PLUS1 for 1GB at CHF 5.- for 10 days

- PLUS5 for 5GB at CHF 15.- for 10 days

For example, if you need an additional 1GB, you simply send an SMS with the words PLUS1 to 778. Very MUCHO fast!