Receive our Newsletter

Unsubscribe / Detailed subscription

MUCHO SIM cards are available in independent newsstands and the following Points of Sale:

La Poste Naville KKiosk Relay Press&Book

FAQ

Don't hesitate to contact the MUCHO Customer Service, if your questions are not addressed below.

 

MUCHO

What is MUCHO?

MUCHO MOBILE is offering you much more than low cost international calls to your country ! Your new MUCHO PLUS SIM enables you to enjoy low cost calling and Internet surfing in Switzerland.
Discover MUCHO packs and reduce even more your calling cost - muchomobile.ch/pack

How does MUCHO work?

You need to purchase a MUCHO SIM from one of our resellers. This SIM contains an initial communication credit. After the reseller activates the SIM, you can use the telephone. Once the communication credit has been used, you just need to top up your SIM in order to use the telephone.

General Information

Where can I purchase a MUCHO SIM or a Top Up ticket?

MUCHO SIMs are available from our resellers.

I just purchased a MUCHO SIM but I can't get it to work?

In case of a problem, contact MUCHO customer service at 0800 077 800, available Monday to Saturday, 9 am to 6 pm. It is also possible to leave a message 24h/24 and we will call you back.

Free service from a MUCHO telephone. From a fixed Swiss number, the cost of a local call.

I lost my MUCHO SIM, what should I do?

Complete the contact form.

How can I get my MUCHO number?

*132# on your MUCHO telephone and press the call button.

How can I use MUCHO without changing my mobile telephone number?

Just transfer of your mobile telephone number from your current operator to MUCHO (portability).

Download the flyer and the Mobile Number Portability form.

Which phone can I use?

Can I use a MUCHO SIM with any phone?

MUCHO SIMs are compatible with all unlocked phones. Phones with technology other than GSM standards (e.g. USA, North America) are not compatible.

Can I use a MUCHO SIM with a locked phone?

Please contact the previous provider of your phone and request the code to remove the lock.

PUK

Where can I find the PUK number of my SIM?

The PUK code is displayed on the back of the SIM card holder.

I lost my PIN and PUK code?

If you have misplaced your PIN and PUK codes, complete the contact form.

Internet Data

How do I set up my phone for internet access?

How can I set Internet on my MUCHO SIM? In order to use your BONUS free WhatsApp, follow the instructions in our 2 minutes tutorial video : VIDEO TUTO


INTERNET CREDIT PROTECT - Internet never eats up your credit!

How can I access to internet from MUCHO?

  • Discover MUCHO packs and reduce even more your calling cost - muchomobile.ch/pack
  • MUCHO PLUS informs you by SMS when your Internet pack is exhausted.
  • When your DATA pack is completely exhausted, we automatically activate protection of your credit (CREDIT PROTECT) and stop the Internet service until your next purchase of additional data.
  • To enjoy your DATA service further, answer START PLUS300 (300MB, CHF4.90) or START PLUS700 (700MB, CHF7.90) or START PLUS1200 (1'200MB, CHF13.90).
  • At MUCHO, we believe that your credit should never be used without your consent!
  • How is internet billed?

  • Discover MUCHO packs and reduce even more your calling cost - muchomobile.ch/pack
  • MUCHO PLUS informs you by SMS when your Internet pack is exhausted.
  • When your DATA pack is completely exhausted, we automatically activate protection of your credit (CREDIT PROTECT) and stop the Internet service until your next purchase of additional data.
  • To enjoy your DATA service further, answer START PLUS300 (300MB, CHF4.90) or START PLUS700 (700MB, CHF7.90) or START PLUS1200 (1'200MB, CHF13.90).
  • At MUCHO, we believe that your credit should never be used without your consent!
  • How are my calls billed if I activate internet?

    No unpleasant surprise!

    The activation of Internet or of a PACK has no impact on the cost of your calls. You always call cheaper.

    How can I remove the Internet service?

    INTERNET CREDIT PROTECT - MUCHO PLUS stops the internet service in case your Internet Pack is empty.

    How is Internet Roaming billed?

    For Internet Roaming Rates, visit the Tariffs page.

    Is it possible to block internet Roaming access?

    No unpleasant surprise!

    The activation of Internet or of a PACK has no impact on the cost of your calls. You always call cheaper.

    Call with MUCHO

    How can I call internationally with MUCHO?

    To call abroad with MUCHO from Switzerland you just need to dial 00 followed by the country code and the number you are calling. Then press the call button of your phone.

    Which network does MUCHO operate on?

    MUCHO operates on the SWISSCOM mobile network, excellent and available everywhere in Switzerland.

    I purchased a MUCHO SIM pack + locked telephone on the Swisscom network. How can I unlock it?

    Phones sold with a prepaid MUCHO SIM card are locked on the Swisscom network for the lifetime of the device. MUCHO does not unlock any phones.

    Top up

    How can I top up the credit of my MUCHO SIM?

  • Top up on myMUCHO.
  • Purchase a MUCHO top up from one of our resellers.

    Dial on your MUCHO telephone *123* then enter the PIN code on your top up ticket followed by #. Then press the call button on your phone.

  • How do I know if my top up is valid?

    As soon as your top up is activated, you'll receive an SMS confirming that your MUCHO number has been credited. The validity period is also confirmed.

    Can I top up if I am abroad?

    If you are abroad:

  • either you have purchased a top up ticket before your departure. You just need to dial *123* PIN CODE followed by # on your MUCHO phone, then press the call button.
  • or you can credit your account via myMUCHO . You will therefore need your PUK code and a valid credit card.
  • Communication credit / remaining credit

    How can I stop the SMS with information about my remaining credit at the end of each call?

    Access your cockpit: myMUCHO

    Can I reactivate the SMS with information about my remaining credit at the end of each call?

    Access your cockpit: myMUCHO

    Rates

    How can I check current MUCHO rates?

    You can view all current rates:

  • from our Tarifs page
  • Call billing

    How are calls billed?

    The cost of a call is equal to the minute rate multiplied by the number of minutes for the call, to which is added a connection fee per call. Calls are billed per minute. All minutes started are billed in their entirety.

    Are there connection fees?

    Connection fees are applied to each answered call. See details on the Tariffs page.

    How can I see the cost details of my calls?

    You can view the cost of each call on myMUCHO

    Packs

    How can I see the remaining volume or the expiration date of a current pack?

    Access your cockpit: myMUCHO

    Do I receive information about the automatic renewal of a PACK?

    Yes, you receive the following SMS messages

  • 1 SMS when you have less than 200 MB or 72 hours of use remaining
  • then 1 SMS informing you that the automatic renewal is done.
  • Is it possible to stop the automatic renewal of a PACK?

    Access your cockpit: myMUCHO

    What happens if I don't have enough MUCHO credit at the time of the PACK automatic renewal?

    You'll be informed by SMS that the automatic renewal cannot be carried out because you do not have enough credit.

    How will I be billed at the end of a PACK?

    INTERNET CREDIT PROTECT - MUCHO PLUS stops the internet service in case your Internet Pack is empty.

    Voice mail

    How can I listen to my messages?

    To listen to your messages dial 086 followed by your MUCHO phone number (077 5….).

    What is my personal voice mail number?

    The general voice mail number is 077 807 07 07.

    It is the same for everyone, but the system recognises who is calling and directs you to your voice mail. You can also use your personal voice mail number that begins with 086: for example, if your number is 0775001100, your personal number is 0860775001100.

    This is particularly useful to set up call forwarding to your voice mail.

    Can I deactivate my voice mail?

    Yes, on myMUCHO page, contractual data menu and unselect the voice mail option.

    It is always possible to reactive it by selecting the option "Voice mail". Attention, it must be reconfigured (welcome message,…).

    My voice mail is not in the correct language, what can I do?

    Access your cockpit: myMUCHO

    SMS / MMS

    I cannot send an SMS, what should I do?

    Check on your phone that the number for the short message center (SMS Center/SMS Gateway) is registered correctly +41794999000.

    Can I send or receive MMS messages with MUCHO?

    This service not available from MUCHO.

    myMUCHO

    What is myMUCHO?

    At MUCHO, we want to give you all means to control your mobile service. Being transparent and clear belongs to our DNA.


    This is why we have imagined a personal COCKPIT that offers you an access to all your data from your mobile.

    How do I access myMUCHO?

    Discover the advantages of your new myMUCHO cockpit: check your mobile account, activate packs and customise your service. You should try it: muchomobile.ch/NEWaccount.

    Account history

    Do I have the possibility to see my call and SMS history?

    It is possible to view your call and SMS history on myMUCHO.

    Is it possible to see my top up history?

    It is possible to view your top up history myMUCHO.

    Emergency calls

    What number must be dialled for emergency calls?

    To make an emergency call dial 112.

    Roaming / Calls from abroad

    Can I call with MUCHO if I am outside Switzerland?

    It is entirely possible to phone with MUCHO from abroad.

    In this case, roaming fees will be applied in place of the regular rates.

    Roaming rate details are available on the Roaming page.

    What are the roaming rates?

    Roaming rates are the rates applied if you use MUCHO from abroad.

    Visit the roaming rates list on this site page Roaming.

    When your MUCHO phone registers on a foreign network for the first time you receive for free an SMS that informs you of the roaming rates for the country where you are located. You can suspend the sending of this automatic SMS from your myMUCHO page.

    How can I avoid roaming fees when I am abroad?

    To avoid roaming fees, we recommend either:

  • do not phone with MUCHO
  • turn off your phone
  • do not respond to calls and deactivate your voice mail. If voice mail remains activated, incoming roaming fees will be applied to all calls deviated to your voicemail.

  • How can I avoid roaming fees when I am in the border area?

    In order to avoid roaming fees in the border area, manually select the Swisscom network. You will thus avoid the network switching to a foreign network.

    Customer service

    How can I reach MUCHO customer service?

    The MUCHO customer service is reachable

    1. Online on this site by filling the contact form. A MUCHO agent will reply as quickly as possible.

    2. If you want to speak with a MUCHO agent from Monday to Saturday from 9 am to 6 pm, dial

  • 0840775775 from Switzerland
  • 0041 22 307 76 54 from abroad
  • Outside of office hours, it is possible to leave a voice mail message 24h/24 and we will reply to you as quickly as possible.

    The price of a call to the MUCHO is :

  • free from a MUCHO telephone
  • cost of a local call from a fixed Swiss telephone
  • cost of an international call from abroad.

  •  

     

     

    Mediation in the event of a dispute

    Ombudscom mediates in disputes related to telecommunication services and value added services. www.ombudscom.ch

    Information on short numbers

    Click here to access to the suppliers of specials numbers. [Source OFCOM]

     

     

    Remonter au sommet de la page