Don't hesitate to contact the MUCHO Customer Service, if your questions are not addressed below.
MUCHO is a prepaid, rechargeable SIM card for mobile telephones. MUCHO offers the best prepaid mobile rates for calling internationally.
You need to purchase a MUCHO SIM from one of our resellers. This SIM contains an initial communication credit. After the reseller activates the SIM, you can use the telephone. The average waiting time for activation is 15 minutes if the activation form is completed correctly. Once the communication credit has been used, you just need to top up your SIM in order to use the telephone.
MUCHO SIMs are available from our resellers.
In case of a problem, contact MUCHO customer service at 0840 775 775, available Monday to Saturday, 9 am to 6 pm. It is also possible to leave a message 24h/24 and we will call you back.
Free service from a MUCHO telephone. From a fixed Swiss number, the cost of a local call.
Complete the contact form.
You just need to dial *130*125# on your MUCHO telephone and press the call button.
MUCHO can provide you with a nano SIM or a micro SIM. Contact MUCHO customer service via the contact form.
You will be billed 10 CHF for a micro SIM and 15 CHF for a nano SIM.
The credit remaining on the previous SIM card will be automatically credited to the new SIM card.
The nano SIM is free for new MUCHO customers.
MUCHO SIMs are compatible with all unlocked phones. However, MUCHO SIMs are generally compatible with SWISSCOM and M-Budget telephones. Phones with technology other than GSM standards (e.g. USA, North America) are not compatible.
Please contact the previous provider of your phone and request the code to remove the lock.
The PIN code is displayed on the back of the SIM card holder.
The PUK code is displayed on the back of the SIM card holder.
Dial on your telephone:
**04*old PIN*new PIN*new PIN# and press the call button to validate it.
The PIN can be modified as often as you like.
If you have misplaced your PIN and PUK codes, complete the contact form.
If you enter a wrong PIN code 3 times, your SIM card will be locked.To unlock it, you need to enter the PUK code that is displayed on your SIM card holder.
Dial: **05*PUK*new PIN*new PIN# and press the call button or OK or YES to validate it.
To manage your budget, the activation of Internet access is not automatic by the activation of your SIM.
To activate Internet access on your phone, send via SMS to 444: START DATA and restart your phone.
You'll receive automatically via SMS the configuration specific to your phone.
APN (access point name) : gprs.swisscom.ch, the other settings by default remain the same.
The maximum Internet connection speed is 7.2Mbit/s in download.
You benefit from the coverage and quality of the 3G Swisscom network!
DATA Standard Tariff
The DATA Standard Tariff, presented in CHF by MB used, is billed by 10kB portions for each active session. It is possible that the phone establishes several sessions in parallel. Several lines of billing could therefore appear for the same time.
The DATA Standard Tariff is 0.08CHF/MB, valid in Switzerland and Liechtenstein.
DATAPACK or ONE DATAPACK
The DATAPACK, automatic renewal, and the ONE DATAPACK, are the DATA service access packages.
Their price is debited from the MUCHO credit upon activation. They expire after 30 days or as soon as all MB have been used (1GB = 1 024MB). The MB non used after 30 days cannot be carried over to the next period or to another pack.
The DATAPACKS are valid in Switzerland and Liechtenstein.
Note: 1MB = 1’024kB et 1 GB = 1'024 MB.
No unpleasant surprise!
The activation of Internet or of a DATAPACK has no impact on the cost of your calls. You always call cheaper.
DATAPACK, automatic renewal
Upon use of all the MB, or as of 30 days, DATAPACK is automatically renewed for 30 days.
Automatic renewal is only possible if the available MUCHO credit is sufficient. If not, it will be suspended until the credit is recharged. During the wait for the automatic renewal, Internet will be billed at the DATA Standard Tariff.
Automatic renewal can be stopped at any time. You just need to send via SMS to 444 : STOP DATAPACK.
The price of the DATAPACK can be modified. Information will be sent via SMS before the new rate is applied.
Upon use of all the MB, or as of 30 days, Internet Mobile is billed at the Standard Rate.
Subscription to a new pack is then possible.
To request an automatic renewal, send via SMS to 444: START DATAPACK.
Early termination of a ONE DATAPACK is not possible.
You have 2 possibilities to see the remaining volume or the expiration date of an active pack:
Yes, you receive the following SMS messages
The automatic renewal can be stopped at any time. You just need to send via SMS to 444 : STOP DATAPACK.
The non used MB remain valid until the pack's expiration date.
You'll be informed by SMS that the automatic renewal cannot be carried out because you do not have enough credit. Internet will be billed at the Standard Rate until your credit is sufficient to carry out the automatic renewal.
It will be automatically activated as soon as the credit reaches the price of the DATAPACK.
You'll be informed by SMS that your ONE DATAPACK is about to expire. You can request the automatic renewal, send via SMS to 444 : START DATAPACK.
At the expiration of a ONE DATAPACK Internet will be billed at the DATA Standard Tariff. The subscription of a new pack is then possible, sending via SMS to 444:START ONE DATAPACK.
The termination and refund of a ONE DATAPACK is not possible.
You must remove the internet access on your phone.
DATA, DATAPACK and DATAPACK offers are valid in Switzerland and Liechtenstein.
For Internet Roaming Rates, visit the Tariffs page.
Yes, you must block Internet Roaming access in the settings of your telephone.
To call abroad with MUCHO from Switzerland you just need to dial 00 followed by the country code and the number you are calling. Then press the call button of your phone.
MUCHO operates on the SWISSCOM mobile network, excellent and available everywhere in Switzerland.
Calls to surcharged numbers such as 0900xx are blocked by your MUCHO telephone.
Phones sold with a prepaid MUCHO SIM card are locked on the Swisscom network for the lifetime of the device. MUCHO does not unlock any phones.
As soon as your top up is activated, you'll receive an SMS confirming that your MUCHO number has been credited. The validity period is also confirmed.
If you are abroad:
The communication credit has a period of validity beginning at the time of the top up activation.
The longest period of validity is systematically applied to the total credit. The validity of your credit is confirmed by SMS as soon as you activate your top up. Upon expiration of your telephone credit the remaining credit is lost; it is not refundable or transferable.
Upon each new top up, the longest credit validity is applied to the total credit.
To avoid losing remaining credit at the end of the validity period, don't forget to top up your credit before the expiration date.
3 days before the expiration and the last day of the credit validity, you receive an SMS reminding you that it is time to top up to not lose this remaining credit. All credit at the time of expiration is not transferable or refundable.
At the end of each call you receive an SMS indicating your remaining credit.
You can check your remaining credit at any time:
Dial *106*10# on your MUCHO phone and press the call button.
You just need to dial *106*11# on your MUCHO phone and press the call button.
You can view all current rates:
The cost of a call is equal to the minute rate multiplied by the number of minutes for the call, to which is added a connection fee per call. Calls are billed per minute. All minutes started are billed in their entirety.
Connection fees are applied to each answered call. See details on the Tariffs page.
You can view the cost of each call on MUCHO mio
MUCHO Amigo is a preferential rate for calling in Switzerland.
The Amigo rate is valid for 5 preferred fixed Swiss numbers. Business numbers (0512 and 058) and other special numbers cannot be chosen as Amigo numbers.
There are 3 possibilities to register the preferred numbers benefiting from the Amigo rate
You get 5 free changes every 90 days. Any additional modification is billed 10 CHF.
You can view your registred numbers
To listen to your messages dial 086 followed by your MUCHO phone number (077 5….).
The general voice mail number is 079 499 79 79.
It is the same for everyone, but the system recognises who is calling and directs you to your voice mail. You can also use your personal voice mail number that begins with 086: for example, if your number is 0775001100, your personal number is 0860775001100.
This is particularly useful to set up call forwarding to your voice mail.
Yes, on MUCHO mio page, contractual data menu and unselect the voice mail option.
It is always possible to reactive it by selecting the option "Voice mail". Attention, it must be reconfigured (welcome message,…).
You can deactivate your voice mail temporarily by dialling ##004# and press the call button of your phone.
You can then reactivate your voice mail by calling **004*004186 MUCHO number (10 digits) #.
For example, if your number is 0775001100, you must call : **004*0041860775001100#.
dial the voice mail and in the welcome message make the following selections to change language:
Then your choose the language that you would like:
Check on your phone that the number for the short message center (SMS Center/SMS Gateway) is registered correctly +41794999000.
This service not available from MUCHO.
MUCHO mio allows you to manage all the information regarding your MUCHO account
To access MUCHO mio, click on the MUCHO mio bubble on the top right of this screen.
You must then enter your phone number and your password. CAUTION, the password is the PUK code of your card.
You can change this password once you have accessed MUCHO mio.
It is possible to view your call and SMS history on MUCHO mio.
It is possible to view your top up history MUCHO mio.
To make an emergency call dial 112.
It is entirely possible to phone with MUCHO from abroad.
In this case, roaming fees will be applied in place of the regular rates.
Roaming rate details are available on the Roaming page.
Roaming rates are the rates applied if you use MUCHO from abroad.
Visit the roaming rates list on this site page Roaming.
When your MUCHO phone registers on a foreign network for the first time you receive for free an SMS that informs you of the roaming rates for the country where you are located. You can suspend the sending of this automatic SMS from your MUCHO mio page.
Note: the applicable MUCHO rates from Liechtenstein correspond to standard MUCHO rates from Switzerland, viewable on the Rates page of this site.
To avoid roaming fees, we recommend either:
In order to avoid roaming fees in the border area, manually select the Swisscom network. You will thus avoid the network switching to a foreign network.
If you call an Amigo number when you are abroad, the Amigo rate is not applicable. The rate is therefore the roaming rate in effect.
You can deactivate the automatic SMS that confirms roaming rates by going to your MUCHO mio page.
The MUCHO customer service is reachable
1. Online on this site by filling the contact form. A MUCHO agent will reply as quickly as possible.
2. If you want to speak with a MUCHO agent from Monday to Saturday from 9 am to 6 pm, dial
Outside of office hours, it is possible to leave a voice mail message 24h/24 and we will reply to you as quickly as possible.
The price of a call to the MUCHO is :
Mediation in the event of a dispute
Ombudscom mediates in disputes related to telecommunication services and value added services. www.ombudscom.ch
Information on short numbers
Information on short numbers