FAQ

MUCHO MOBILE is offering you much more than low cost international calls to your country ! Your new MUCHO PLUS SIM enables you to enjoy low cost calling and Internet surfing in Switzerland.
Discover MUCHO packs and reduce even more your calling cost - muchomobile.ch/pack

You need to purchase a MUCHO SIM from one of our resellers. This SIM contains an initial communication credit. After the reseller activates the SIM, you can use the telephone. Once the communication credit has been used, you just need to top up your SIM in order to use the telephone.

MUCHO SIMs are available from our resellers.

In case of a problem, contact MUCHO customer service at 0800 077 800, available Monday to Saturday, 9 am to 6 pm. It is also possible to leave a message 24h/24 and we will call you back.

Free service from a MUCHO telephone. From a fixed Swiss number, the cost of a local call.

Complete the contact form.

*132# on your MUCHO telephone and press the call button.

Just transfer of your mobile telephone number from your current operator to MUCHO (portability).

Download the flyer and the Mobile Number Portability form.

MUCHO SIMs are compatible with all unlocked phones. Phones with technology other than GSM standards (e.g. USA, North America) are not compatible.

Please contact the previous provider of your phone and request the code to remove the lock.

The PUK code is displayed on the back of the SIM card holder.

If you have misplaced your PIN and PUK codes, complete the contact form.

How can I set Internet on my MUCHO SIM? In order to use your BONUS free WhatsApp, follow the instructions in our 2 minutes tutorial video : VIDEO TUTO

INTERNET CREDIT PROTECT - Internet never eats up your credit!

No unpleasant surprise!

The activation of Internet or of a PACK has no impact on the cost of your calls. You always call cheaper.

INTERNET CREDIT PROTECT - MUCHO PLUS stops the internet service in case your Internet Pack is empty.

For Internet Roaming Rates, visit the Tariffs page.

No unpleasant surprise!

The activation of Internet or of a PACK has no impact on the cost of your calls. You always call cheaper.

To call abroad with MUCHO from Switzerland you just need to dial 00 followed by the country code and the number you are calling. Then press the call button of your phone.

MUCHO operates on the SWISSCOM mobile network, excellent and available everywhere in Switzerland.

Phones sold with a prepaid MUCHO SIM card are locked on the Swisscom network for the lifetime of the device. MUCHO does not unlock any phones.

As soon as your top up is activated, you'll receive an SMS confirming that your MUCHO number has been credited. The validity period is also confirmed.

If you are abroad:

Access your cockpit: myMUCHO

Access your cockpit: myMUCHO

You can view all current rates:

The cost of a call is equal to the minute rate multiplied by the number of minutes for the call, to which is added a connection fee per call. Calls are billed per minute. All minutes started are billed in their entirety.

Connection fees are applied to each answered call. See details on the Tariffs page.

You can view the cost of each call on myMUCHO

Access your cockpit: myMUCHO

Yes, you receive the following SMS messages

Access your cockpit: myMUCHO

You'll be informed by SMS that the automatic renewal cannot be carried out because you do not have enough credit.

INTERNET CREDIT PROTECT - MUCHO PLUS stops the internet service in case your Internet Pack is empty.

To listen to your messages dial 086 followed by your MUCHO phone number (077 5….).

The general voice mail number is 077 807 07 07.

It is the same for everyone, but the system recognises who is calling and directs you to your voice mail. You can also use your personal voice mail number that begins with 086: for example, if your number is 0775001100, your personal number is 0860775001100.

This is particularly useful to set up call forwarding to your voice mail.

Yes, on myMUCHO page, contractual data menu and unselect the voice mail option.

It is always possible to reactive it by selecting the option "Voice mail". Attention, it must be reconfigured (welcome message,…).

Access your cockpit: myMUCHO

Check on your phone that the number for the short message center (SMS Center/SMS Gateway) is registered correctly +41794999000.

This service not available from MUCHO.

At MUCHO, we want to give you all means to control your mobile service. Being transparent and clear belongs to our DNA.

This is why we have imagined a personal COCKPIT that offers you an access to all your data from your mobile.

Discover the advantages of your new myMUCHO cockpit: check your mobile account, activate packs and customise your service. You should try it: muchomobile.ch/NEWaccount.

It is possible to view your call and SMS history on myMUCHO.

It is possible to view your top up history myMUCHO.

To make an emergency call dial 112.

It is entirely possible to phone with MUCHO from abroad.

In this case, roaming fees will be applied in place of the regular rates.

Roaming rate details are available on the Roaming page.

Roaming rates are the rates applied if you use MUCHO from abroad.

Visit the roaming rates list on this site page Roaming.

When your MUCHO phone registers on a foreign network for the first time you receive for free an SMS that informs you of the roaming rates for the country where you are located. You can suspend the sending of this automatic SMS from your myMUCHO page.

To avoid roaming fees, we recommend either:

In order to avoid roaming fees in the border area, manually select the Swisscom network. You will thus avoid the network switching to a foreign network.

The MUCHO customer service is reachable

1. Online on this site by filling the contact form. A MUCHO agent will reply as quickly as possible.

2. If you want to speak with a MUCHO agent from Monday to Saturday from 9 am to 6 pm, dial

Outside of office hours, it is possible to leave a voice mail message 24h/24 and we will reply to you as quickly as possible.

The price of a call to the MUCHO is :