FAQ
Don't hesitate to contact the MUCHO Customer Service, if your questions are not addressed below.
MUCHO
You need to purchase a MUCHO SIM from one of our resellers. This SIM contains an initial communication credit. After the reseller activates the SIM, you can use the telephone. Once the communication credit has been used, you just need to top up your SIM in order to use the telephone.
For more information: Click here
MUCHO SIMs are available from our resellers.
In case of a problem, contact MUCHO customer service at 0800 077 800, available Monday to Saturday, 9 am to 6 pm. It is also possible to leave a message 24h/24 and we will call you back.
Free service from a MUCHO telephone. From a fixed Swiss number, the cost of a local call.
5 days after submitting your order online, you will receive your card for free at home (we only deliver in Switzerland for the moment).
Complete the contact form.
*132# on your MUCHO telephone and press the call button.
Very simple. First of all, you need an active MUCHO SIM.
If you do not yet have a MUCHO SIM, you must either order it for free online at muchomobile/freesim, or buy it from a partner point of sale.
Once in possession of your MUCHO SIM :
-> simply send YES or YES or JA or SI by SMS to N° 499 (triggering the start of the portability procedure of your number)
(the email address is on the form).
Sending us this signed form allows us to organize the portability of your number without interrupting your service on your behalf and frees you from having to deal with your current operator. Rest assured, unless you expressly request otherwise, we always respect the cancellation deadline imposed by your operator in order to avoid any cancellation fees.
Prepaid is a simple and flexible alternative to the mobile subscription: you top up if you want and then use your credit as you wish according to your needs. With this credit you pay for your calls per minute or you buy a prepaid pack for 30 days. No bills, no (bad) surprises!
What are the differences between a prepaid pack and a mobile subscription?
A MUCHO MOBILE PACK has a 30-day duration. You can interrupt the renewal of this MOBILE PACK at any time for the next term (via the myMUCHO cockpit). You are totally flexible! Why pay for a monthly abo with minutes and data for Switzerland, when you are going to Thailand for 3 weeks this winter?
No bill, no unexpected with MUCHO MOBILE. No (bad) surprises! You only use what you have topped up in advance!
MUCHO keywords: Click here
MUCHO SIMs are compatible with all unlocked phones. Phones with technology other than GSM standards (e.g. USA, North America) are not compatible.
Please contact the previous provider of your phone and request the code to remove the lock.
The PUK code is displayed on the back of the SIM card holder.
If you have misplaced your PIN and PUK codes, complete the contact form.
There are various ways to configure the Internet:
- When you first use your SIM card you will receive an SMS message explaining how to configure the Internet.
Note that if you insert the MUCHO SIM card into a device that has been configured in the past, it will not receive a message, given that it has already been configured.
- If you have not received a configuration SMS: here is a link to a video which explains briefly how to configure Internet access yourself.
INTERNET CREDIT PROTECT - Internet never eats up your credit!
If you did not receive the Internet configuration message, here is how to configure your APN manually:
For more information on Internet configuration, view the following video: VIDEO TUTO
To access the Internet, simply activate the Internet pack of your choice. You will find details on the various packs available at: PACK
To access the Internet with MUCHO, the following is required:
If your smartphone is not configured for the Internet, please view the video: VIDEO TUTO
Without an active PACK, MUCHO will block Internet access, thus protecting your credit. You can find details on the various Internet packs available here: PACK
No unpleasant surprise!
The activation of Internet or of a PACK has no impact on the cost of your calls. You always call cheaper.
With MUCHO you can choose packs with large amounts of data. For example DATAMAXI which offers you 5GB of data or DATAMEGA aui offers you 10GB of data for less than CHF 30, without any commitment, no subscription, no risk of a huge bill! See the range of mobile packs: muchomobile.ch/pack
INTERNET CREDIT PROTECT - MUCHO PLUS stops the internet service in case your Internet Pack is empty.
For Internet Roaming Rates, visit the Tariffs page.
No unpleasant surprise!
The activation of Internet or of a PACK has no impact on the cost of your calls. You always call cheaper.
To call abroad with MUCHO from Switzerland you just need to dial 00 followed by the country code and the number you are calling. Then press the call button of your phone.
MUCHO operates on the SWISSCOM mobile network, excellent and available everywhere in Switzerland.
Phones sold with a prepaid MUCHO SIM card are locked on the Swisscom network for the lifetime of the device. MUCHO does not unlock any phones.
Two alternatives for recharging ONLINE or BY SMS.
To top up online :
To top up by SMS :
As soon as your top up is activated, you'll receive an SMS confirming that your MUCHO number has been credited. The validity period is also confirmed.
If you are abroad:
Yes. Helping a friend, a child at a distance, it is possible with MUCHO.
To transfer credit to another MUCHO number, just send an SMS of this type :
For example, to transfer CHF 10 to the number 0778190000, send the text ""TRANSFER 0778190000 10"" to 778. The credit will be immediately deducted from your MUCHO account and transferred to the recipient.
You can view all current rates:
The cost of a call is equal to the minute rate multiplied by the number of minutes for the call, to which is added a connection fee per call. Calls are billed per minute. All minutes started are billed in their entirety.
Connection fees are applied to each answered call. See details on the Tariffs page.
You can view the cost of each call on myMUCHO
Access your cockpit myMUCHO or send an SMS to 778 with the text: STATUS
Yes, you receive the following SMS messages
Access your cockpit: myMUCHO
You'll be informed by SMS that the automatic renewal cannot be carried out because you do not have enough credit.
INTERNET CREDIT PROTECT - MUCHO PLUS stops the internet service in case your Internet Pack is empty.
To listen to your messages dial 086 followed by your MUCHO phone number (077 5….).
The general voice mail number is 077 807 07 07.
It is the same for everyone, but the system recognises who is calling and directs you to your voice mail. You can also use your personal voice mail number that begins with 086: for example, if your number is 0775001100, your personal number is 0860775001100.
This is particularly useful to set up call forwarding to your voice mail.
Yes, on myMUCHO page, contractual data menu and unselect the voice mail option.
It is always possible to reactive it by selecting the option "Voice mail". Attention, it must be reconfigured (welcome message,…).
Access your cockpit: myMUCHO
Check on your phone that the number for the short message center (SMS Center/SMS Gateway) is registered correctly +41778080808.
This service not available from MUCHO.
The myMUCHO cockpit is your PERSONAL CUSTOMER AREA which allows you to manage your MUCHO Mobile account with total autonomy. You can: control your mobile account, activate your Internet Packs, recharge your mobile account, personalise your service by activating automatic recharging and a monthly limit (airbag)!
Discover your myMUCHO cockpit: myMUCHO
To access your MUCHO cockpit, please go to myMUCHO or simply click on myMUCHO from the MUCHO mobile home page.
If this is your first connection, go to muchomobile.ch/NEWaccount.
You will be asked to identify your PUK code located under the removable panel of your SIM card.
1. Go to "My first connection?"
2. Enter your MUCHO mobile number.
3. Enter your password = PUK
4. Create the account.
We recommend using the browser Firefox.
To create your myMUCHO cockpit please follow the steps below:
1) Click on myMUCHO from our website myMUCHO and click on "My first Login" in the lower part of the frame.
2) Enter your MUCHO mobile number.
3) Confirm your MUCHO number.
4) Enter the PUK code which is on the back of the SIM card holder, under the surface to be scratched. You also received the PUK code via SMS after the first insertion of your SIM card in your phone (contact number 778 in your SMS inbox ).
5) You must then enter your email address.
6) Confirm your e-mail address and submit.
7) A new window informs you that you have received a link by e-mail.
8) Go to your e-mail inbox and open the e-mail from MUCHO.
9) Click on the link in the email.
10) Create a password of your choice.
11) Confirm your password and click on continue.
12) Your myMUCHO account is now created.
13) With your MUCHO number and your new password, you can log into your myMUCHO account directly at myMUCHO
If you cannot log into your MUCHO cockpit, please check the following points:
1) Have you verified your MUCHO mobile number?
2) Retype your password and verify that your keyboard is not blocked on "Capital letters" or on "Num lock" and click "MY FIRST LOGIN" in red, if it really is your first connection.
3) Reconfigure your password by clicking on "Forgotten password".
-> 3.a: You are prompted to indicate your e-mail address and your MUCHO mobile number.
-> 3.b: Click on "I am not a robot" then on Continue.
-> 3.c: You will receive a PIN code via SMS. Enter the code in the SMS PIN field within 15 minutes.
-> 3.d: A link will be sent to your e-mail address.
-> 3.e: Go to your e-mail inbox and click on the link sent by MUCHO.
-> 3.f: You must create a new password and confirm it.
-> 3.g: Finally, click on Continue. You will then receive an SMS notifying you that the password has been changed.
-> 3.h: Try to log into your account with your new password.
4) If you still cannot log into your account, please let us know so that we can submit the problem to the technical service team who will check if there is a problem when connecting to the MUCHO cockpit. We will keep you informed as soon as possible.
To reconfigure your password, click on "Forgotten password" at the bottom of the log-in window.
-> a: You are prompted to indicate your e-mail address and your MUCHO mobile number.
-> b: Click on "I am not a robot" then on Continue.
-> c: You will receive a PIN code via SMS. Enter it in the SMS PIN field within 15 minutes.
-> d: A link will be sent to your e-mail address.
-> e: Go to your e-mail box and click on the link sent by MUCHO.
-> f: You must create a new password and confirm it.
-> g: Finally, click on Continue. You will then receive an SMS notifying you that the password has been changed.
-> h: Try to log into your account with your new password.
If you have reached the maximum number of unsuccessful attempts to access the cockpit, you will receive an SMS message informing you that your cockpit account access has been blocked.
Contact our customer service team to request your cockpit access be unblocked.
- By phone: 0800 077 800 (MO-SA 9 am-6 pm)
- Via the contact form : contact form
To make an emergency call dial 112.
Absolutely. To be able to use MUCHO abroad, the two conditions below must be met:
To check which countries we cover and to find the specific rates for incoming and outgoing calls in effect depending on the country you are visiting, please visit muchomobile/roaming.
For a total control of your roaming costs, MUCHO also offers you an AIRBAG ROAMING that you can define on your myMUCHO Cockpit. You will be able to activate a daily roaming consumption limit in CHF, activate or deactivate the roaming service, activate or not the roaming data.
Protecting your credit is a fundamental pillar of MUCHO.
By default, you have no active data while roaming. The data service is only available if you have previously activated a roaming pack.
Roaming rates are the rates applied if you use MUCHO from abroad.
Visit the roaming rates list on this site page Roaming.
When your MUCHO phone registers on a foreign network for the first time you receive for free an SMS that informs you of the roaming rates for the country where you are located. You can suspend the sending of this automatic SMS from your myMUCHO page.
No invoice, no contingencies with MUCHO MOBILE. No surprises on your return from vacation:
NO BILLS AND NO BAD SURPRISES!
To avoid roaming fees, we recommend either:
In order to avoid roaming fees in the border area, manually select the Swisscom network. You will thus avoid the network switching to a foreign network.
The MUCHO customer service is reachable
1. Online on this site by filling the contact form. A MUCHO agent will reply as quickly as possible.
2. If you want to speak with a MUCHO agent from Monday to Saturday from 9 am to 6 pm, dial
Outside of office hours, it is possible to leave a voice mail message 24h/24 and we will reply to you as quickly as possible.
The price of a call to the MUCHO is :
Mediation in the event of a dispute
Ombudscom mediates in disputes related to telecommunication services and value added services. www.ombudscom.ch
Information on short numbers
Information on short numbers
Click here to access to the suppliers of specials numbers. [Source OFCOM]