{"id":12762,"date":"2022-12-02T10:14:34","date_gmt":"2022-12-02T10:14:34","guid":{"rendered":"https:\/\/muchomobile.ch\/faq?ht_kb=puis-je-consulter-lhistorique-de-mes-appels-et-de-mes-sms"},"modified":"2023-03-29T08:45:49","modified_gmt":"2023-03-29T08:45:49","slug":"historique-appels-sms","status":"publish","type":"ht_kb","link":"https:\/\/muchomobile.ch\/faq\/item\/historique-appels-sms\/","title":{"rendered":"Puis-je consulter l&rsquo;historique de mes appels et de mes SMS ?"},"content":{"rendered":"<p>Oui vous pouvez consulter l&rsquo;historique de vos appels, SMS, usage data, sur votre cockpit myMUCHO. Pour cela, nous vous invitons \u00e0 suivre les \u00e9tapes suivantes :<\/p>\n<div>\n<ol>\n<li>Connectez-vous \u00e0 <a href= \"https:\/\/muchomobile.ch\/myMUCHO\">votre cockpit myMUCHO<\/a>.<\/li>\n<li>Rendez-vous dans le menu \u00ab\u00a0Usages\u00a0\u00bb<\/li>\n<li>Vous pouvez ensuite filtrer les donn\u00e9es \u00e0 visualiser (SMS, appels, Data), ainsi que la p\u00e9riode souhait\u00e9e (jusqu&rsquo;\u00e0 90 jours maximum)<\/li>\n<\/ol>\n<\/div>\n<p>Pour un extrait d\u00e9taill\u00e9 de vote compte r\u00e9troactif sup\u00e9rieur \u00e0 90 jours, nous vous invitons \u00e0 nous contacter via <a href=\"https:\/\/muchomobile.ch\/fr\/aide\/contact\">notre formulaire de contact<\/a> (prestation payante &#8211; <a href=\"https:\/\/muchomobile.ch\/uploads\/cgv\/MUCHO_Service_Fees.pdf\">voir les Frais administratifs pour copie de facture\/ extrait de compte<\/a>)<\/p>\n<p>Pour plus d&rsquo;informations, regardez notre tutoriel vid\u00e9o \u00ab\u00a0Cockpit : visualiser mon usage personnel\u00a0\u00bb.<\/p>\n<p><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/I6ybhlYuxns\" title=\"YouTube video player\"><\/iframe><\/p>\n<p>Vous avez \u00e9galement la possibilit\u00e9 de consulter l&rsquo;historique de vos transactions (paiements de factures et\/ou recharges) pour une p\u00e9riode maximale de trois mois r\u00e9troactifs. Pour cela, nous vous invitons \u00e0 suivre les \u00e9tapes suivantes :<\/p>\n<div>\n<ol>\n<li>Connectez vous \u00e0 <a href= \"https:\/\/muchomobile.ch\/myMUCHO\">votre cockpit myMUCHO<\/a>.<\/li>\n<li>Allez dans le menu \u00ab\u00a0Historique des Transactions\u00a0\u00bb<\/li>\n<li>Vous pouvez ensuite filtrer la p\u00e9riode souhait\u00e9e (jusqu&rsquo;\u00e0 90 jours maximum)<\/li>\n<\/ol>\n<\/div>\n<div class=\"id_content_key\">ID: FAQ_EXT-09_10118_1question<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Oui vous pouvez consulter l&rsquo;historique de vos appels, SMS, usage data, sur votre cockpit myMUCHO. Pour cela, nous vous invitons \u00e0 suivre les \u00e9tapes suivantes : Connectez-vous \u00e0 votre cockpit myMUCHO. Rendez-vous dans le menu \u00ab\u00a0Usages\u00a0\u00bb Vous pouvez ensuite filtrer les donn\u00e9es \u00e0 visualiser (SMS, appels, Data), ainsi que la p\u00e9riode souhait\u00e9e (jusqu&rsquo;\u00e0 90 jours [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"ht-kb-category":[3562,4570],"ht-kb-tag":[4198,4196,2173,4199,4197],"class_list":["post-12762","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-connexion-mymucho","ht_kb_category-creer-et-gerer-mon-compte-mymucho","ht_kb_tag-acces-historique-appels","ht_kb_tag-consulter-historique-appels","ht_kb_tag-details-du-compte-sur-demande","ht_kb_tag-historique-sms","ht_kb_tag-voir-historique-appels"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Puis-je consulter l&#039;historique de mes appels et de mes SMS ? - FAQ | Mucho Mobile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/muchomobile.ch\/faq\/item\/historique-appels-sms\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Puis-je consulter l&#039;historique de mes appels et de mes SMS ? - FAQ | Mucho Mobile\" \/>\n<meta property=\"og:description\" content=\"Oui vous pouvez consulter l&rsquo;historique de vos appels, SMS, usage data, sur votre cockpit myMUCHO. 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