{"id":10763,"date":"2022-12-02T11:07:12","date_gmt":"2022-12-02T11:07:12","guid":{"rendered":"https:\/\/muchomobile.ch\/faq?ht_kb=is-it-possible-to-have-my-online-subscription-refunded"},"modified":"2023-03-29T09:18:21","modified_gmt":"2023-03-29T09:18:21","slug":"online-subscription-refund","status":"publish","type":"ht_kb","link":"https:\/\/muchomobile.ch\/faq\/item\/online-subscription-refund\/?lang=en","title":{"rendered":"Is it possible to have my online subscription refunded?"},"content":{"rendered":"<p>Cancellation following the purchase of an online subscription is possible, as long as the SIM has not yet been shipped. The refund is made directly to the payment card used at the time of purchase.<\/p>\n<p>To request the retraction of your SIM card purchase, we invite you to contact our customer service by filling out <a href=\"https:\/\/muchomobile.ch\/help\/contact\">the contact form available here<\/a>.<\/p>\n<div class=\"id_content_key\">ID: FAQ_EXT-09_10004_1question<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation following the purchase of an online subscription is possible, as long as the SIM has not yet been shipped. The refund is made directly to the payment card used at the time of purchase. To request the retraction of your SIM card purchase, we invite you to contact our customer service by filling out [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"ht-kb-category":[3464,3440,3542],"ht-kb-tag":[],"class_list":["post-10763","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-termination-and-suspension","ht_kb_category-cancellation-and-suspension","ht_kb_category-resiliation-et-suspension"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Is it possible to have my online subscription refunded? - FAQ | Mucho Mobile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/muchomobile.ch\/faq\/item\/online-subscription-refund\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is it possible to have my online subscription refunded? - FAQ | Mucho Mobile\" \/>\n<meta property=\"og:description\" content=\"Cancellation following the purchase of an online subscription is possible, as long as the SIM has not yet been shipped. 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