{"id":10320,"date":"2022-12-02T10:13:29","date_gmt":"2022-12-02T10:13:29","guid":{"rendered":"https:\/\/muchomobile.ch\/faq?ht_kb=linternet-illimite-est-il-toujours-high-speed-2"},"modified":"2024-04-10T14:41:09","modified_gmt":"2024-04-10T14:41:09","slug":"conditions-et-limitations-internet-illimite","status":"publish","type":"ht_kb","link":"https:\/\/muchomobile.ch\/faq\/item\/conditions-et-limitations-internet-illimite\/","title":{"rendered":"L&rsquo;internet illimit\u00e9 est-il toujours high speed?"},"content":{"rendered":"<p>Nos abonnements illimit\u00e9s MUCHO sont r\u00e9serv\u00e9s pour une utilisation mobile, priv\u00e9e et normale.<\/p>\n<p>Nous offrons l&rsquo;Internet Top-Speed avec un d\u00e9bit au maximum en Download de 50 Mbit\/s et Upload \u00e0 10 Mbit\/s, la d\u00e9finition vid\u00e9o est livr\u00e9e en 480p max. Notre volume Internet est illimit\u00e9 pour tous les abonnements ou packs pr\u00e9pay\u00e9s mentionnant la notion d&rsquo;illimit\u00e9 tant que l&rsquo;usage de la SIM respecte les conditions g\u00e9n\u00e9rales de vente en vigueur.<\/p>\n<p>La r\u00e9duction de la vitesse Internet peut survenir exceptionnellement, lorsqu&rsquo;une utilisation extr\u00eame et non conforme \u00e0 nos conditions g\u00e9n\u00e9rales est d\u00e9tect\u00e9e.<\/p>\n<h2>Qu&rsquo;est-ce qu&rsquo;une utilisation conforme de l&rsquo;Internet illimit\u00e9 ?<\/h2>\n<p>La protection de la qualit\u00e9 des services mis \u00e0 la disposition de la communaut\u00e9 MUCHO est une mission qui nous tient \u00e0 c\u0153ur.<\/p>\n<p>Les utilisations extr\u00eames, telles que les utilisations professionnelles (par exemple les appels t\u00e9l\u00e9phoniques de masse) ou les utilisations en remplacement de connexions Internet fixes (par exemple l&rsquo;installation de SIM dans les routeurs ou le partage de connexion permanent), mettent en p\u00e9ril la qualit\u00e9 de nos services et et sont interdis. Ces usages abusifs une fois d\u00e9tect\u00e9s sont automatiquement traduits par des limitations de d\u00e9bit automatiques, par la fin imm\u00e9diate de prix promotionnels octroy\u00e9s ou par des r\u00e9siliations de contrat pour les contrevenants, conform\u00e9ment aux conditions g\u00e9n\u00e9rales de vente en vigueur. Lorsque nos syst\u00e8me d\u00e9tectent un usage excessif r\u00e9p\u00e9t\u00e9 de la SIM, qui g\u00e9n\u00e8re une consommation de donn\u00e9es, d&rsquo;appels ou de sms tr\u00e8s sup\u00e9rieure \u00e0 la moyenne de consommation repr\u00e9sent\u00e9e par 90% des autres clients de MUCHO, nous appliquons les mesures de protection de la qualit\u00e9 l&rsquo;ensemble de notre communaut\u00e9 de clients et sommes autoris\u00e9s \u00e0 \u00ab\u00a0temporairement par exemple de d\u00e9prioriser le trafic de donn\u00e9es 4G et 4G+ des clients qui atteignent un seuil d\u2019utilisation excessif, en r\u00e9duisant pendant le mois en cours le trafic de donn\u00e9es \u00e0 l\u2019\u00e9quivalent d\u2019un d\u00e9bit de 56kbps, sans toutefois r\u00e9duire l\u2019utilisation illimit\u00e9e des donn\u00e9es.\u00a0\u00bb<\/p>\n<p>Plus d&rsquo;infos sur les conditions g\u00e9n\u00e9rales applicables \u00e0 nos services mobiles dans <a href=\"https:\/\/muchomobile.ch\/fr\/termes-conditions\"> nos conditions g\u00e9n\u00e9rales de vente <\/a> en vigueur.<\/p>\n<div class=\"id_content_key\">ID: FAQ_EXT-05_10052_1question<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nos abonnements illimit\u00e9s MUCHO sont r\u00e9serv\u00e9s pour une utilisation mobile, priv\u00e9e et normale. Nous offrons l&rsquo;Internet Top-Speed avec un d\u00e9bit au maximum en Download de 50 Mbit\/s et Upload \u00e0 10 Mbit\/s, la d\u00e9finition vid\u00e9o est livr\u00e9e en 480p max. Notre volume Internet est illimit\u00e9 pour tous les abonnements ou packs pr\u00e9pay\u00e9s mentionnant la notion [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"ht-kb-category":[5207,3544],"ht-kb-tag":[1971,1976,1972,1973,1975,1974],"class_list":["post-10320","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-decouvrir-les-abonnements","ht_kb_category-conditions","ht_kb_tag-abo-info-debit-reduit","ht_kb_tag-combien-de-temps-internet-illimite","ht_kb_tag-info-debit-reduit","ht_kb_tag-internet-illimite-en-high-speed","ht_kb_tag-qualite-internet-illimite","ht_kb_tag-quelle-est-la-vitesse-de-linternet-illimite"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L&#039;internet illimit\u00e9 est-il toujours high speed? - FAQ | Mucho Mobile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/muchomobile.ch\/faq\/item\/conditions-et-limitations-internet-illimite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L&#039;internet illimit\u00e9 est-il toujours high speed? - FAQ | Mucho Mobile\" \/>\n<meta property=\"og:description\" content=\"Nos abonnements illimit\u00e9s MUCHO sont r\u00e9serv\u00e9s pour une utilisation mobile, priv\u00e9e et normale. 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