{"id":10275,"date":"2022-12-02T10:12:22","date_gmt":"2022-12-02T10:12:22","guid":{"rendered":"https:\/\/muchomobile.ch\/faq?ht_kb=puis-je-resilier-mon-abonnement-de-maniere-anticipee-suis-je-oblige-dattendre-les-60-jours-de-preavis-2"},"modified":"2023-03-29T08:44:08","modified_gmt":"2023-03-29T08:44:08","slug":"resilier-abo-sans-respecter-preavis","status":"publish","type":"ht_kb","link":"https:\/\/muchomobile.ch\/faq\/item\/resilier-abo-sans-respecter-preavis\/","title":{"rendered":"Comment r\u00e9silier mon abo sans respecter le pr\u00e9avis de 60 jours ?"},"content":{"rendered":"<p>Vous avez la possibilit\u00e9 de r\u00e9silier le contrat de votre abonnement sans frais avec un d\u00e9lai de 60 jours pour la fin d\u2019un mois.<\/p>\n<p>Si vous ne souhaitez pas respecter ce d\u00e9lai de 60 jours pour la fin du mois, des frais de dossiers pour r\u00e9siliation anticip\u00e9e seront appliqu\u00e9s. Ces frais administratifs en cas de r\u00e9siliation ne respectant pas le d\u00e9lai de r\u00e9siliation s\u2019\u00e9l\u00e8vent \u00e0 une p\u00e9nalit\u00e9 de CHF 50 \u00e0 laquelle s\u2019ajoute deux mensualit\u00e9s (hors prix promotionnel).<\/p>\n<p>Par exemple, pour un abonnement MUCHO SWISS, les frais de r\u00e9siliation sans respect du pr\u00e9avis de 60 jours s\u2019\u00e9l\u00e8vent \u00e0 CHF 50.00 + deux mensualit\u00e9s de CHF 49.90 soit CHF 148.80. A noter que tous les usages hors abonnements ayant \u00e9t\u00e9 g\u00e9n\u00e9r\u00e9s entre la derni\u00e8re facture r\u00e9gl\u00e9e et la date de de fin de contrat seront \u00e9galement factur\u00e9s.<\/p>\n<p>Le d\u00e9lai minimal de r\u00e9siliation (sans respect du pr\u00e9avis) est de 10 jours ouvrables.<\/p>\n<p>Les abonnements doivent \u00eatre r\u00e9sili\u00e9s uniquement par t\u00e9l\u00e9phone (0800 077 800). Les r\u00e9siliations par courrier ou par email ne sont pas valables.<\/p>\n<p>Tous les d\u00e9tails sont disponibles dans <a href=\"https:\/\/muchomobile.ch\/fr\/termes-conditions\">nos conditions g\u00e9n\u00e9rales de vente<\/a> en vigueur.<\/p>\n<div class=\"id_content_key\">ID: FAQ_EXT-03_10005_1question<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vous avez la possibilit\u00e9 de r\u00e9silier le contrat de votre abonnement sans frais avec un d\u00e9lai de 60 jours pour la fin d\u2019un mois. Si vous ne souhaitez pas respecter ce d\u00e9lai de 60 jours pour la fin du mois, des frais de dossiers pour r\u00e9siliation anticip\u00e9e seront appliqu\u00e9s. Ces frais administratifs en cas de [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"ht-kb-category":[3542],"ht-kb-tag":[349,5208,351,5211,5210,345,348,5209,347,346,350],"class_list":["post-10275","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-resiliation-et-suspension","ht_kb_tag-frais-resiliation","ht_kb_tag-penalite-resiliation","ht_kb_tag-quitter-mucho","ht_kb_tag-quitter-mucho-aujourdhui","ht_kb_tag-quitter-mucho-maintenant","ht_kb_tag-resiliation-anticipee","ht_kb_tag-resiliation-avant-60-jours","ht_kb_tag-resiliation-sans-respecter-preavis","ht_kb_tag-resilier-avant-60-jours","ht_kb_tag-respect-des-60-jours-de-preavis","ht_kb_tag-stopper-abonnement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment r\u00e9silier mon abo sans respecter le pr\u00e9avis de 60 jours ? - FAQ | Mucho Mobile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/muchomobile.ch\/faq\/item\/resilier-abo-sans-respecter-preavis\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment r\u00e9silier mon abo sans respecter le pr\u00e9avis de 60 jours ? - FAQ | Mucho Mobile\" \/>\n<meta property=\"og:description\" content=\"Vous avez la possibilit\u00e9 de r\u00e9silier le contrat de votre abonnement sans frais avec un d\u00e9lai de 60 jours pour la fin d\u2019un mois. 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