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Product & Pricing Manager Junior

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Product & Pricing Manager Junior


BeeOne Communications SA, a Swiss telecommunication operator based in Geneva, specialized in international

prepaid telecommunication services, in order to strengthen its Product Team and to ensure the continuous

execution of the product quality and profitability, is looking for a Product & Pricing Manager Junior.


We are seeking an ambitious, bright, forward-thinking Product & Pricing Manager Junior to join our Product

department. The Product & Pricing Manager Junior will report to the Head of Product and collaborate with the

other departments. She/he will manage projects related to product improvements, configuration and pricing in

order to help BeeOne to grow from a service provider to a FULL MVNO.


Role and responsibilities

The Product & Pricing Manager will have a role in the following areas: « PRODUCT – CONTINUOUS QUALITY

IMPROVEMENT », « PRODUCT CONFIGURATION AND TESTING », « PRICING ».


PRODUCT – CONTINUOUS QUALITY IMPROVEMENT

The Product & Pricing Manager will be responsible for the continuous improvement of the product quality.

o Provides first class PRODUCT support to the Customer Care team

(main spoc of the customer care), analyse the issue and fix the product issues within the corporate

MTTR KPIs (e.g lost functionalities to be fixed, logs analysis, customer care misunderstanding).

o Analyse each customer issue raised by the Customer Care and submit value added

product/process quality improvements.

o Responsible to keep the Product Management Procedures documentation continuously

updated to ensure effortless handover within the product team.

o Train the customer service agents to make them 100% autonomous to answer end customer

requests.

o Continuously improves with new use cases resolution in order to improve the customer care

service (Customer Care documentation and FAQ updates).


PRODUCT CONFIGURATION and TESTING

The Product & Pricing Manager will be in charge of the product configuration and testing:

o Implement and test the agreed product specification via configuration of internal tools or via

management of third party vendors, following the company documentation and checklist.

o Manage the supplier and platforms acting as SPOC (WEB, APP, CTI vendors)

o Perform product validation to confirm the alignment of the product delivery with the product

specification (Product test manager). Testing Telco releases, SIM validation, Software testing (APP and

WEB site)

o Respect and improve product configuration and testing procedure


PRICING

The Product & Pricing Manager will be in charge of the pricing duties:

o Report the pricing performance according to company reporting schedule (monthly)

o Analyze the pricing performance report and alert the management when traffic pattern

change or margin variation versus company target or competitor pricing change

o Propose pricing adjustment to align with the assigned Margin Target (based on the CostModel of

the product) or proposes pricing model changes.

o Implement new pricing in the production system (operation)

o Test after the pricing implementation

o Document the pricing changes and update the pricing process.


Your Profile

. Study level:

o Engineering Degree in Computer Science

o Web Development Coding experience of 3 years on HTML, Java, CMS

o Advanced level on Business cases modelling on Excel, Access

o Advanced level on Statistics, data analytics on SQL, Excel modeling


· Languages: English, French, written and spoken level B2 minimum; German is a plus.


. General skills:

o Leadership, Proactivity, Autonomy and Team driven

o Able to simplify for non-technical audience

o Able to document clearly in order to be understood by vendor support

o Rigorous and quality driven

o Respect of the company guidelines

o External relations: Telco platform vendor, WEB, APP developers

o First Experience in WEB development


Are you up for a once-in-lifetime experience? Do not hesitate, if you match to the above profile, to send your

CV, cover letter and copy of diplomas at jobs@beeone.ch. And feel free to contact us per mail for further

information.



BeeOne Communications SA is a Swiss telecommunications operator based in Geneva, and has been specialized

in international prepaid telecommunication services since its creation in 2000. The BeeOne management team

is composed of professionals of the prepaid card industry who have been active on the European market since

1997. Today BeeOne services are available in Switzerland at more than 9000 sales outlets, in particular at kiosk

chains such Naville, Relay, kKiosk, as well as at petrol stations and post offices. In 2010, BeeOne became with

its own mobile brand “MUCHO”, the first Mobile Virtual Network Operator dedicated to international telephony

partnering with Swisscom. BeeOne now counts 20 employees and expands its product portfolio from calling

cards and MVNO to its own mobile network range of SIM and APP based services.

 

 

 

 

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